I have 5 Hampton Bay ceiling fans and tried to locate a contact number for them when two of the fans began to fail. This web site listed a phone number that the writer said was a direct line to Home Depot. I called that number (1-877-527-0313) and found that it was answered by Hampton Bay. The person I spoke to was very helpful and is sending replacement parts and installation information free of charge. If anyone else has problems with Hampton Bay Fan and Lighting Co. in Atlanta, Georgia, call the above number and they will help you.