I am totally disabled and require a service dog. I always carry a letter with me from my Doctor that certifies my dog is a service animal. I approached the front desk on the early evening and stated that I had a reservation. When the girl saw the dog she called the Manager to the desk. He advised me he was the Manager and that the hotel had a strict policy of no pets. I explained that my dog was not a pet - a service animal - and offered to show him medical documentation. He responded that he didn't need to look at any documentation because he had already determined that my dog was a pet. I was at a total loss and explained he was in violation of Federal ADA Law but got no response. I asked him if I could use the phone to call as I am a member of and he told me to step outside and find a phone. I was shocked. I asked him for his card and he wrote his name on the back of another person's Hampton Inn business card. I have enclosed a copy of both sides of the card. I then moved to the lobby and called the Hilton Honors VIP members desk using my cell phone. I was notable to make up on the phone and they told me to leave the place, but I refused. He then called the police. I explained what happened to the officer. He said he has a service dog so he understood my situation however advised me that this was a civil matter and I would have to seek civil remedies. He also stated that if I remained in the lobby he would have to arrest me. By now a small group of bystanders had gathered as well as a second police officer. My son was really getting upset so I left. If my son wasn't with me I would have stood my ground.