I arrived at this hotel on October 23, 2009. I was told upon my arrival at 7:10 p.m. that my room was given away because it was after 6:00 p.m. and they tried to use the credit card on file to bill my room and it was declined. They stated they attempted to call me numerous times but got no answer. This is a lie because I never had any calls from the hotel or voice messages. They continued to tell me that there was nothing they could do and I would have to go to another hotel. I stated to the manager that I had more than enough money on my card, in my bank account, and in my pocket to pay for this room and another ten or so rooms. She further stated that there is nothing for her to do.

I was irrate and insulted at the fact that I drove a number of hours and had no room. Manager never did anything to remedy the problem...no compensation, no discount at another sister hotel, nothing. It was extremely bad weather and I was thrown out on the streets with my mother with no where to go. Extremely bad customer service.