Hampton Inn
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Category: Lifestyle
Contact Information
Junction City, Kansas, United States
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Hampton Inn Reviews
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r.m
June 14, 2011
Manger not fair
I work at the Hampton Inn. I am on vacation and recieved an e-mail from my manager demanding me to sign it and return it. She had decided that if I talk to other employees or listen to them I will be terminated for gossip. Im the Executive Housekeeper there and have to listen to them. She also decided that an employee could still have her job even thought she was a no call no show two days in a row. She didnt get wrote up or anything. Instead she was giving the the right to run the housekeeping department on the weekend and then was also allowed to write up another emplyoee for calling in sick on the weekend. I feel that this is wrong in more then one way and both the manager and the girl should be in trouble. the girls is now claiming to be bi polor so that nobody will pick on her. I can not go back to work there knowing what has happened. Help Please
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hokiegirl02
June 11, 2011
BEDBUGS
First off I will say that it's a real shame that this hotel is so nice, but a rude staff and a rude manager will RUIN anything. I am a seasonal employee who stayed at this property, every morning my friend would wake up with bites on her, since we were going to the water park during the day and then out at night we just assumed that it was from being outside. On the 2nd day of our stay there was a cockroach in one of our beds, we called the front desk and the lady who barely spoke English came up and got it, apologized and said this hotel NEVER has bugs. As an employee I know that it's possible for ANY property to have bugs, so I shook it off. On the last morning of our stay my friend woke up with bug bites on her stomach, I then knew that it wasn't from being outside, she works in property management and decided to take the bed apart and look for bedbugs. We removed the sheets from the mattress and found a tiny bedbug crawling around. We immediately called the front desk and demanded that a manager come to the room, 45 minutes later we were still waiting. During the said 45 minutes we videoed this little critter crawling around and took pictures. My friend decided to grab a housekeeper from the hallway; the housekeeper came in and said she would call her manager. The housekeeping manager came in and said "eww what's that. She had on rubber gloves and SQUASHED the bug with her finger, killing it. She said “I don’t know what bedbugs are, I’ll can call the manager at the COMFORT INN across the street and see if they can look at them". She then took the dead bug and put it in a cup along with some other dead ones we had found and took it to the desk; we called guest assistance and demanded to speak to the manager who was "off of the property". Guest assistance called the front desk and asked for a manager, we were told he would be back to the property and would speak with us directly. The manger called back while I was in the shower and my friend answered, he told her that first off what was in the cup was not a bug, and secondly he called my hotel and the person who answered didn't know who I was and that I didn't work there and he said he was not going to do anything about it. He was VERY VERY RUDE, and as a Hampton Employee I expect more and better from this person, clearly he missed the 100% satisfaction guarantee video training. I called my manger and she verified that she did not speak to the manager and that it was a front desk employee who wouldn't know that I worked there anyway since I am a seasonal employee. I called back to the desk and spoke with the manger who would not even let me get a word in, I explained to him that I was in fact an employee and that he could call my manger to confirm and he said that he was not going to do that, he said I was lying that there were no bedbugs, I tried to explain to him that we had pictures and video and he said that we made them up, even though they are clearly time stamped from the phone. He said that we needed to vacate the property immediately that the room was rented at 3pm today. I then tried to explain to him that I didn't care about the money that he was going to rent a room to someone else KNOWING it had bedbugs and again he said we had no bugs and we were lying, that it was convenient that we found them on the last day. He said that they were an award winning hotel and they didn't have BUGS. Well Mr. Guess what?? ANY hotel can get bugs, because the bugs don't care what award you've won. Well from now on, I'll be certain to a. NOT EVER stay at this hotel again, b. Contact the heath department and the newspaper about this man and his business, and c. check for bedbugs every single time I check into a hotel on the 1st night.
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Voder
January 13, 2011
Scam
On January 1st, 2011 my Mother-in-Law, Mary, passed away peacefully in her sleep. Because she was a community leader, a great many people attended her services.
My wife and I flew directly from Georgia to California to arrange Mom's funeral services, which also included reserving rooms for incoming family. I was in charge of that task.
I called the Hampton Inn in Temecula California to secure a multiple room price break. Chris in sales (sharp guy) offered a fair discount and I told him I would call as soon as I had an exact number of rooms needed.
On Thursday, January 6th, my wife and I went to the hotel to pre-register and pre-pay all the rooms before our guests arrived. Front desk clerk Karen told us it was going to take a while to run the charges and could she send receipts to me via email which was okay with us. We also told her our guest list was fluid and there might be additions for both Thursday and Friday.
The credit card we used was my late Mother-in-Law's. It was a Visa card ($25, 500.00 limit). My wife had power of attorney AND was a signer on Mom's bank account so we were hopeful we could use it to handle the expenses relating to her funeral (keeping it all organized and buying a little time to settle the estate). Latter that morning, I began receiving confirmations via email that the rooms were paid for.
We had used the credit card to pay for a number of expenses on Thursday 1/6 but when we tried to use it Thursday night to pay mortuary charges the card was rejected. We were told that regardless of my wifes power of attorney and signing privileges the credit card was now cancelled. We had multiple other forms of payment available and immediately settled with the funeral home. I was worried about the charges previously posted but figured we could take care of them as they came up.
On Friday morning, January 7th, one of our Friday guests couldnt check in. I called the hotel thinking I forgot someone. Karen (again) told me there was a problem with the credit card and needed to transfer me to the manager, Nadine Steddom.
I started to explain to Miss Steddon what happened with the credit card the night before. Because we were getting ready for Mom's services I knew I needed to keep things short. I started to explain what happened when Miss Steddon cut me off saying she knew the whole story, didn't have time to hear it again, and could I get to the part about how she was going to get paid. I was stunned!
Because I knew immediately what kind of person I was dealing with I responded in kind cutting her off in an equally condescending and rude tone. I asked (abruptly) about giving her another credit card over the phone but was told I could only do it in person. I told her I would not be in until after the services and the reception. After hanging up, one of our guests commented that Miss Steddon had been rather rude that morning with her. I will be calling everyone involved to confirm her story.
Later that evening I arrived at the hotel to pay the bill, exhausted and drained from just burying my wifes mother. Front desk clerk Nadine was aware of the issue and even apologized, inferring that Miss Steddon's behavior wasn't all that shocking (she didn't actually say those words but a deaf and blind man could read between the lines). Guess what happened next? Miss Steddon had actually told Nadine that all the charges previously rung up could remain on my Mother-in-Laws credit card. I only had to take care of the two rooms that couldnt be applied to that card. After spending more than $1, 500.00 at her hotel I was treated like a cheat and a criminal. All over two rooms. And, no phone call from Miss Steddon to apologize for her behavior (I would have welcomed her call and that would have been that).
I have already notified Hilton about what happened but I dont expect a response for at least a month and Im sure it will just be a form letter anyway. I would think, since my wife is a Hilton Honors gold level member, they might want to get in touch.
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Not usually a complainer
January 6, 2011
Terrible Customer Service
My wife and I booked a room for Sunday January 2, 2011 night through hotels.com. Full disclosure - the information we received when we booked the hotel stated they have a 24 hour cancellation policy. Saturday January 1, 2011 night was terrible for our family as my kids were sick and vomiting all night long and consequently we could not make our trip.
We called hotels.com early in the morning and they stated that they had no problem providing the refund under the circumstances however they needed the approval of the GM of the property. The GM, Mr. Michael Williams, was contacted and he would not approve the refund because we did not cancel within 24 hours. We explained to the hotel that we could not have possibly foreseen the Saturday night events and that we still wanted to stay at the hotel at a later date however they will still not approve the refund. In fact, in my opinion, the hotel staff seemed uncaring and unhelpful and couldn't care less about our circumstance.
The Guest Services toll free number was of no help and their staff seemed just as uncaring. After my third call to the Guest Services number I finally reached someone who seemed to care however she was unable to help me. I called the hotel again on January 3rd to speak to Mr. Williams but unfortunately he was not in. Instead I was put through to the manager on duty by the name of Binny. After him not being able to help me satisfy my issue, and once again a Parsippany North staff member who seemed to care less, he proceeded to use profanity and go off on a F-bomb tirade towards me. Obviously I was shocked. Once Mr. Williams heard of this conversation, his reply was not of apology or even concern. He blamed me as Binny had obviously lied about the conversation in order to make himself look better.
Regardless, a hotel manager telling me to "F-off" and "Go F yourself". Are you kidding me?
I have been met with nothing but poor customer service at almost every turn from the Parsippany North NJ hotel itself to almost every person that I have talked to in Guest Services at the Hampton Inn/Hilton. I even had someone I know personally call anonymously to the hotel to ask a question that I thought might help me and the Parsippany North staff member who answered the phone was also rude to them. I have no idea what is going on there but I strongly suggest that you stay away from this hotel. I can only imagine if I would have stayed there and I had a problem in the middle of the night with one of my kids. It sounds like if I would have had to ask for hotel help, I would have been greeted with a resounding NO and a WE DON'T CARE.
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Bater
January 4, 2011
Amazingly poor customer service
My wife and I booked a stay at Hampton Inn hotel in Parsippany North, NJ for Sunday evening January 2, 2011 through hotels.com. Unfortunately, my kids were up all Saturday night vomiting with fevers and we could not make our trip. We called the first thing in the morning to cancel the reservation and while hotels.com was happy to refund us, the hotel itself refused any type of refund by direction of Mr. Michael Williams, the General Manager. We did not cancel within 24 hours but did so in the early morning of our intended stay. Obviously we did not anticipate our children being sick. While we have stayed at many Hampton Inns in the past, it makes it difficult to ever stay at one again in the future.
While trying to reach Mr. Williams on Monday January 3, 2011, a gentlemen by the name of Binny was exceptionally rude actually telling me to "f_ck off" and "I will f_ck your sister" and "go f_ck yourself" all while just trying to reach Mr. Williams. The level of customer service at this facility is beyond imaginable and complaints will be made to the franchise owner and Hampton Inns corporate facility.
I do not imagine the facility was booked for Sunday January 2, 2011 and we even stated that we were planning on rescheduling with them however we did not have a confirmed date yet.
The compassion and the level of customer service exhibited by Mr. Williams and his staff is truly some of the mostly unprofessional that I have ever encountered. Do youself a favor and do not even think about staying at this hotel. I can only imagine if I actually did stay there and I needed something urgent in the middle of the night for my kids. My guess is that they would have been as uncooperative and uncompassionate as my experience has been with them so far.
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cmbarto
September 12, 2010
Harassment and Discrimination
I was recently told that I did not need more days because I had another job. My other job is working two hours a week. I work every time I am scheduled and do not lie about having an appointment or whatever to get a day off. I work and do my job but still make minimum wage and will probably be fired in the next week or so.
The harassment is from the head housekeeper. She is suppose to check all the housekeepers rooms. but just checks mine. Then she goes and lies to the manager that i am not doing something that she told me to do. I do everything she tells me to do and put up with her calling me names and everything. I think harassment would be the perfect word to describe this situation.
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Mick
May 24, 2010
Beware
I prepaid via priceline.com $228.65 for my entire stay atthe Hampton Inn from May 1 - 6, 2010. I checked out of the property with a zero balance folio. Two days later I checked my credit card and saw that the property had charged me $965.19. I called the property and spoke to the General Manager who told me that they did not participate in priceline.com. I faxed the GM my receipt from priceline.com proving I had pre-paid for my stay and that my offer had indeed been accepted by the property. The property has failed to credit my card back the additional $965.19. Despite repeated calls to the property the GM has refused to issue the credit even though I have sent him proof that I have already paid. This is fraudulent behavior. I have also reported this problem to Hilton Corporate, my credit card company, priceline.com and the Attorney General of the State of Massachusetts. The property needs to promptly issue a credit of this fraudulent charge. Frankly, I am owed an apology as well for the hours I have spent trying to have this situation resolved, not to mention how soured I have become to Hampton Inn in general.
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Denis
March 29, 2010
No hospitality
I went to the Hampton Inn of Raynham Massachusetts looking for hotel room after a close friend's wedding. It was late at night after sharing a special day with old friends. The receptionist did not know how to process a credit card transaction and tried to conceal her ignorance by telling me that my credit card was denied and that "It was likely due to insufficient funds in my account." She told me this very matter-of-factly and in front of my fiance and other guests in the lobby. Embarrassed and caught off guard as I had used my credit card just a few hours earlier, I went outside to call my credit card company to find out why the transaction was denied. They told me, after I had accused them of the being responsible for the embarrassing incident, that they did not have a record of an attempted transaction at the Hampton Inn and that the receptionist had not processed the transaction properly. I went back inside and paid for the room with another account figuring it would be better to straighten things out in the morning. I called the front desk the next morning and a different receptionist answered the phone. Her name was Mariel and she explained to me that my credit card had not been denied the night before and that the receptionist should have simply keyed the account number in manually. I then spoke with management to inform them of the situation and I was further insulted and accused of "Just trying to get a free room." Amanda Sylvia and Michael Buddemeyer, both members of management at the Hampton Inn of Raynham, insisted that the receptionist from the night of the incident followed all appropriate protocol including giving her unprofessional opinion that my credit card was "Likely denied due to insufficient funds." They also both insisted that the receptionist with whom I spoke the following day, who had explained that the situation could have and should have been avoided, was "A new employee who did not know what she was talking about."
The whole experience, from the time I walked in the door of the Hampton Inn and continuing to the present time, has been very unsettling. The Better Business Bureau closed my complaint because they determined it was an instance of buyer's remorse.
As made evident by the fact that I am no longer looking for a refund of the $142.22 that I paid for the room, I negate the argument that this is a case of buyer's remorse or "Just looking for a free room." I was embarrassed by the receptionist of the Hampton Inn in front of my fiance and other guests at the hotel on the night of a close friend's wedding. I was then further insulted by the management of the Hampton Inn, which is a member of the Hilton family of hotels, when I attempted to inform them of my discontent. Hotels are part of the hospitality industry and sadly the management at the Hampton Inn of Raynham, MA does not understand what that means. This incident should have been avoided that night and surely should have been resolved rather than escalated during the seven months that have passed since.
Michael Buddemeyer, arrogantly informed me that he is "The Regional Director of Operations for the entire company. I am the highest supervisor there is for the hotel." He has denied the fact that he has any superiors and therefore was unable or unwilling to provide me with their names and contact information. I will be in contact with the management of the Hilton and the Board of Directors if necessary, as they are surely his superiors in spite of what Mr. Buddemeyer thinks.
Finally, I seek closure by way of informing other consumers about my experience at the Hampton Inn of Raynham and strongly recommending that you drive past the Hampton Inn the next time you are in need of a hotel room. I assure you that I will.
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Rick 99
September 15, 2009
Security
I checked in to the Hampton Inn off of I-35 and parked my truck right across from the entrance lobby with the tailgate up against the fence facing I-35.
During the night my truck was broken in to using a srambling device to unlock my keyless entry system. The thieves took there time and went through every compartment of my truck as if they had nothing to worry about or were tipped off by some one from the hotel.
When I discovered the break-in and went to complain, the front desk clerk informed that they used to have a problem at this hotel and had a security service monitoring the parking lot but stopped it 3 months earlier because the break-ins had quit??
They also had no security cameras or a routine check of the parking area by employees during the night??
When I complained to Hilton?Hampton I was given the standard corporate "BS" on how they are not responsible for vehicles in the parking lot??
When I asked about why they did not require there properties to have at least security cameras for the price of there rooms I never received a reply back??
I was also told that it is my responsibility to take "EVERYTHING" out of my vehicle when I stay at there properties as they are not responsible for anything??
At the prices Hampton charges I would at least expect them to have security cameras? Especially when they knew they had a problem earlier in the year??
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DinZ90
September 4, 2009
Do not use them
After being evacuated from the Oak Glen Fire in California we chose the Hampton Inn to spend Sunday night it hopes of returning home the next day. We arrived about 8pm and the desk clerk gave us the evacuee rate of $85. They gave us a late check out the next day that was appreciated.
On Monday Aug.31 we decided to return, called for a room and was quoted a rate starting at $135.
It is sad that a company wants to take advantage of evacuees.
We are business owners in a tourist area with limited lodging possibilities and we will NOT RECOMMEND this Hampton Inn to anyone looking for lodging.
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