I’m very disappointed. I bought an airsoft rifle from them. It worked for only a few hours and then stopped working. It took many emails and phone calls to get the correct authorization to have it sent for repairs (they wanted to fix it instead of replacing it). I had to pay the shipping ($21). The repair service had it for over a month and finally repaired it and sent it back after more calls and emails. Guess what. It didn’t work. Not even once. Right out of the box from the repair service. Nothing. Still broken.

After more calls and emails to Handheld, they agree to refund my money. I had to pay to ship it back (another $21). They said they would refund the cost of the gun only, and not my original shipping. I explained that with their logic, I will have paid $62.95 total for shipping on a $104 gun that didn't work for an afternoon. And that it took roughly 60 days to get to that point, and that it didn't seem fair either. They said “we do need to wait for the package to arrive at our warehouse before I can make any promises.” Guess what? They did not cover any shipping costs.

Their email back to me also stated “once the package shows delivery and has been signed for we will credit your account immediately.” Well, that didn’t happen. I started making calls to them the next week and was told they would take care of it. After several calls and two weeks later, they finally told me they would not refund my money. I showed them the emails from their company saying they would. In the end, they sent another gun. They even wanted me to pay the shipping for it!!! (they ended up paying the shipping). Thankfully, it has worked so far.

Everyone I spoke with was very nice and polite. The problem was they never did what they said they’d do. Very poor customer service with this company. So, you be the judge. Who lost here? I (actually my 13 year old son) spent $62.95 for 90 days of poor service and nothing to play with. Hopefully it will keep working and he’ll have a fun toy. I’d spend my money somewhere else if I was you!!

hi
i made a purchase from handhelditems.com they accepted my order and process the payment. i after the payamnet confirmation they emailed me to cancelled my order i dont know why my order number with this company is 526607 and there is still no response from this company nor their phones is responding,