In a weaker moment I gave in and accepted a free gift of Handyman Magazine. When I was billed for the magazine the notice advised me to cancel in writing if I no longer wanted the magazine. I included a note canceling. They have continued to bill me and recently turned my case over to a collection agency. I have been unable to get a real live person on the line to discuss this with the collection agency or with Handyman. The collection agency, RMCB Collection agency, gives this number as their customer service: 914-345-7136. When you call it is voice mail that only gives your billing information. They are billing me for $24.00 which I would pay if they can show me where and how I agreed to accept the magazine in the first place.

My dad is 83 years old and I am attempting to help him with his bills and mail. Recently he got a letter from RMCB, Inc., a collection agency attempting to collect a payment of $301 for Handyman Club of America Lifetime membership. My dad did not authorize a lifetime membership in this club. The letter says he has been "enrolled" since December 4, 2003. My dad has no memory of ever receiving anything from Handyman Club of America.

My dad has trouble hearing on the telephone so I called the telephone number for RMCB, Inc. and got a recording. I entered his pin number and selected the prompt "Did not authorize these charges." I would have appreciated being able to speak to a customer service representative to get some assurance that the problem was taken care of. The letter from RMCB was rude and intimidating and totally inappropriate in a situation where absolutely nothing was ordered and nothing received from this bogus "Handyman Club of America." I am reporting this to the Better Business Bureau.