Hank's furniture is by far and without a doubt the biggest ripoff I've ever experienced. My wife and I recently purchased a couch and love seat for just over $1, 800. From the day it was delivered we noticed problems with the fabric. It was wearing down and not holding up. We called the store and were told to give it more time. The problem got worse and we were given the run around only to find out after about 3 months that they were unwilling to remedy the situation. They were extremely rude and hateful. This includes the store manager as well as the so called customer service department. The continue to blame everything on the manufacturer (Klaussner). I'm left without any choice, but to file suit. The money is important, but I'm more upset by the principal of the entire ordeal. I've heard from other people who have had similar experiences. There hope is that they can string you along long enough that you just give up trying. If anyone else has a similar experience with this company, please post your report.