I purchased a leather recliner sofa from Hanks 6 months ago - one recliner is broken and the color is fading out on the center section.
I first reported this three months ago. It is not fixed as of today.

We spent well over $4, 000 in the store located on Central in Hot Springs, Arkansas. When the furniture was delivered on Oct. 23rd, we received the wrong side buffet table. When I called the store, they said there was a mix up on skew numbers but would order the one we paid for and get it out to us right away. Sara, called and said it was in and that Bob would be delivering it. I asked her if it was the floor model and could not get a response. She just kept saying that Bob would take care of it. When Sara called and said Bob would be there in 30 minutes, I told her to tell Bob not to bring out the floor model, as I had already seen the shape it was in at the store. Again she would not respond. I asked her twice more, point blank, "Is it the floor model?" Again I could not get her to answer a simple yes or no. When Bob arrived he had the glass buffet table in the back of his truck, only covered with a blanket. It was him and his wife that delivered it. Very Unprofessional!!! I asked him point blank if this was the floor model and he would not answer me. As he took the other one to his truck, I noticed the chunk out of the back leg, drawers messed up and scratches on the sides. Bob took off after loading the other table. I called Sara and explained to her that I was deceived and did they think we were stupid. She said I would have to talk to Bob, which he would not be in until the next day. I told her that she was unprofessional by evading and essentially tell us a bald face lie. She hung up on me. My sisters, mother-in-law went to the store that eveing and talked to Jesse the store Manager. The discussion got real heated when he said that they no longer make that model and haven't for a while. It is a real shame that the store tried to push off a damaged piece of furniture that full price was paid for. My sister did get loud with Jesse and he got in her face and yelled at her. He then tried to throw her out of the store. She also paid for the furniture. He told her that he was a military man as a threat and that was soooo unprofessional of him. He said we can not go any higher with our complaint because he is store manager and there is no one above him.
I have never in all my years seen such rudeness and disrespect from a furniture store. After spending over $4, 000 in your store and to be treated like that is disgusting.
They were rude, lied, and was disrespectful.

Join me in calling the Arkansas Attorney General's office 501-682-2007 They will connect you to the consumer protection agency. You will receive in the mail a complaint form fill it out with every thing you have from hanks furniture. I have in writing that they would send someone to fix my furniture and never did. I have been trying to figure out how or whom to contact when I read 1 complaint and the man said he had a recording and was going to bring to the attention of the Attorney General. The state will send an inspector to perform audits on their paperwork I know I am an inspector myself and I perform audits on a daily basis. I can not do this alone join me in bringing down this fraudulent company all it takes is a phone call and filling out a complaint form. LETS SCREW HANKS FINE FURNITURE AS THEY HAVE DONE TO SO MANY PEOPLE.

On 3/20/2010 I purchasesd a recliner from Hanks in Little Rock AR. It was a display model and the one in the Little Rock store was already sold but there was one in the Jonesboro AR store (approximately 2 hrs away). The salesperson said trucks run between the stores each week and our chair (we paid for it on 3/20) would be in Little Rock in 7 - 10 days. On 3/31/2010 I called the LittleRock store and they advises the chair was in transit. On 4/3/2010 I called the store again to see if the chair was in; same story..."in transit". I immediately called the Jonesboro store and the assistant manager said he loaded the chair himself on the previous day and it would be in Little Rock on 4/6/2010 ( a long wait for a 2 hr trip). Warehouse closed on 4/5; no chair on 4/6. On 4/7/2010 I called and was told the chair had finally made the 2 hour trip! I went to the warehouse and the worker put the wrapped up chair in the back of my SUV (it was raining and I did not unwrapthe chair at the warehouse). When I got home and opened up the SUV I was shocked to see a sticker price about $500 under what I had paid for the chair. My wife looked at the chair and said it was the wrong chair; the SKU did not match. I took the chair back to the Little Rock store and found out that the Jonesboro dude loaded the WRONG CHAIR!!! I called Hanks HQ and was told to deal with it that mistakes happens. The Little Rock store manager verified that the chair I bought was actually in the Joneboro store and upon finding out it was there promised me that it would go on the truck from Jonesboro 4/9/2010 and be in Little Rock on 4/10/2010. I won't hold my breath. On 4/8/2010 the salesperson that sold me the chair called and said my chair was in (she had no clue what happened the day before). This is my second and last purchase from this crappy store.

We purchased a double reclining leather couch from Hank's in Hot Springs. The purchase was conducted in a very businesslike manner. Everything went down hill from there. The couch was delivered by Hank's truck and assembled. The truck left and we tried both recliners. Only one worked. A call to Hank's "service dept. was answered, after the second call. A repair man came and lubricated the one mechanism. 15 months later the pull cable failed on the same side. We have been unable to get any service after letters and multiple calls. Service stinks at Hank's.