Happy Dog Place

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Category: Family & Pets

Contact Information
United States

Happy Dog Place Reviews

Theebs2968 October 15, 2009

return product got no refund

I ordered two mesh harnesses for my dogs. I had to return one of them because it was too small. I contacted the company and explained my situation. They instructed me to send it back to them and they would exchange for me. They provided me the mailing address which to send it to. To date, I have not received my exchanged harness it has been over two months. I contacted the place and they stated that they have not received it. Here are the last two communications I received from the company.

"Sometimes the packages get lost in the office and then they show up if that is the case we will let you know"

"If the harness you return was not insured and was not received by us we can not provide an exchange for something we did not receive"

I contacted the company and was told what to do and I did it. No where did they suggest insuring the package and you never get anyones name, it's always the "happy dog place". Needless to say I will never order anything from this company again and encourage you not to either.

July 1, 2007

Dog treats stunk!

On their website, happydogplace.com. when ordering it states that their braided bully sticks are odorless. But when i received them they all stunk. Their response was that they might have a slight smell in the beginning but that it would go away and that they were expecting a new shipment in a month and if the smell didn't go away then they would have me send mine back and replace them... Sure i was going to wait 30 or more days and not give my dog any treats. I also had printed out from their website my exact order which stated that these braided bully sticks are odorless. I will never do business with happydogplace.com again and i received no satisfaction from this company so i hope others will heed this warning! I have purchased from other online companies with odorless braided bully sticks and the did arrive that way. It is very frustrating when paid more for odorless and didn't get what was promised. This is my very first complaint on any online company that i have purchased from so i feel ripped off!!!