Do NOT order from them online! Especially if you need your items in a reasonable time-frame. Or at all. I ordered a 12 ton A-Frame press online, that was delivered in two boxes, on two separate days, four days apart. And were shipped the same day. Needless to say, half the pieces were missing. Box "A" was complete, box "B" was just the individually packaged jack, not the 20+ missing pieces. Try explaining that to the barely-english-speaking indian "customer service" rep on the phone, that YES I did get two boxes, but NO its not all there. And NO, the box set to come tomorrow, at half a pound, sure as HECK won't have the steel legs or hardware to the press in it. After 15 minutes of explaining over and over, he finally re-ships box B that was missing all but one part, but I have to use their shipping label to send them back the jack that WAS shipped in box B, by itself, just so they can RE-SEND me the same jack AGAIN, but hopefully with the REST of the parts this time. Brilliant. I'm not holding my breath. If all the parts don't come on the second try, I'm finding someone MUCH higher up the chain to "discuss" this issue with. SO I'm now at 8 days and counting on an item I ordered on the 29th of March... Plus the small tools I'm supposed to get tomorrow will undoubtedly NOT all arrive in the half pound box FedEx is tracking...get to call them again. Whee!!!

There were five of us that I talked into going 10 miles after our meeting in order to shop at the Harbor Freight store. Two of those had never been in their store before but all of us had the free LED flashlight coupons they publish in the various papers around Dayton, OH. Their manager said "we are out of flashlights and when we get more in...if your coupon has expired we WILL NOT honor it and there are no rainchecks". I replied "you have 3 display racks in the store loaded with these flashlights..hundreds of them on-hand". He replied "they used to let us give those red and blue ones away but they put a stop to that. We can only give away the black ones now". I said "I won't ever be back in your store again. I can't afford the gas to run back over here later and my coupon expires in 2 days. That's a kick in the face for all of the thousands of dollars I've spent in here. I'm tearing up my membership application to the Inside Track Club since you told the first person in my group that you were out of flashlights when I can plainly see that you are not". That is bad PR and they just ticked off the wrong guy as this will be war. I am also going to the FTC with my complaint for false advertising. There are many other measures I have planned for them.

This companies website is an exercise in exasperation. There is no retail store here in Hawaii for this company, but it's just as well, I have no intention in ever stepping foot in one of their outlets ever again.
An order which I had placed online instructed that I would receive an e-mail regarding shipping costs after the order was processed. What they fail to tell you is that this could take up to 72 hours to accomplish !
The runaround I experienced from their so called "Customer Service Department" rivals that of the former Soviet Union's government bureaucracy.
I canceled the order and found the same item at Amazon.com for half the price, that order process took less that 2 hours

Harbor Freight Tools is a big tool and related items company. If you place an order with them, even online, you will be bombarded with catalogs and junk mail as a result. They mail out at least one catalog EACH WEEK, sometimes two. It really piles up, and it's very difficult to get them to remove you from their mailing list. It's just not worth it.