Maj Anoop Srivastava

PERS 08 Sep 10

HP Computers Ltd

CHEATING BY AN AUTHORISED DEALER’S SERVICE CENTRE

Dear Sir,

1. This is to bring to your immediate knowledge about a particular case in which one of your Authorised Dealer’s service centre tried to replace a part of my laptop very quietly thinking that the matter would not be known to the customer.

2. On 07 Sep 10 I’d deposited my laptop HP Pavilion Model No dv 1000 at Hari Computers Centre, Authorised Distributors of Compaq and HP in Jhansi [State – UP [India]] for some minimal repairs (display problem). I was informed by the service centre of the said dealer that they would come back to me on mobile about what the problem was and the repair charges by around 1600h in the evening. However, I didn’t receive any call. Finally, I spoke to the service centre and thus was informed that since it requires motherboard repair it needed to be sent to Delhi and that was the reason no call was made to me (To my surprise !!). I went to the dealer and service centre at around 1800h and collected my laptop back. When I took it to another workshop immediately for repair I found that my RAM which was initially of 512 MB has been replaced by a 256 MB one. I rushed back to Hari Computer Centre, when on enquiring I was told that “won’t I desire to get my laptop repair done from the same dealer”, and then when i refused I was told that it happened by mistake. The engineer then took out my original RAM from his drawer and replaced it.

3. These conversations and mysterious behavior of the dealer as well as his company very clearly states that it was done intentionally and these people are regular with such malpractices (which some people who are aware are able to catch it while most of them NOT).

3. This is to make you cautious that such cheatings are not expected from a reputed company like yours. Incidents like this only break your trust from the minds of your customers. You are requested to reply back at the earliest on the said issue alongwith a strict action .

Waiting for suitable and earliest action from your side,

Anoop Srivastava
Major
[email protected]