We have purchased many things from Harlem Furniture and we thought that the company was great. They replaced everything that was defective at delivery and we were very pleased until a year ago when we wanted to file an insurance claim and we were ignored for over a year, with them saying even though we were contacted that they never recieved any claims. When indeed they did. And a month ago when they did and we got the store associate to set up an appointment for us as they were not returning our calls, they came three weeks later. Not only did the person that came did not care about our carpet he also did not say anything just took a couple pictures and left. We then contacted the company as they did not contact us only to be told that wear and tear is not covered because this is something that we inflected. When indeed it is covered under the warranty and that is the only reason we got it. We have a leather set for three years and we did not buy it to look at it we bought it to use it, and because we used it like normal people do there are starting to be tears in it. Is that my fault or are they just cheap? Not only that we bought glass protection to make sure that if anything happens they will replace it and guess what they won't because they don't know how it happened, hello it was defected not my fault. I am just so sick of this company and am sure I will be taking this matter to court just need to get all my things together and report them to the better business bureau, and that should not happen to anyone.

I bought Harlem crap about 5 years ago and it self distructed after only 9 months. They wouldn't do a thing about it. I then bought from a quality store and learned the difference between the "crap" that Harlem sells (pawns off on you) and GOOD furniture -- solid wood frames -vs- pressboard (sawdust) frames, hand-tied coil sprinigs rather than stuffing that allows your "buns" to hit the floor after about 6 months use. My quality furniture is over 5 years old and looks and sits just like the daqy I bought it! Don't waste your time and money on pure CRAP!!!

I purchased a bedroom suite at the room place in Castelton Indianapolis, IN. Bought in Feb, . 2010. Each piece had something wrong with it from workmanship flaw to scratches to a burn hole in a brand new mattress. I had to be on the phone with them on a weekly basis to get them to replace the pieces of furniture messed up.. It is now May 6, 2010 and I am still waiting to have one item replaced. They have POOOOOOOOOOOOOOOORRRRRRRR customer service.. Even the managers will look you in the eye and lie to your face... They suck and I will never buy anything there again.. The quality is cheap... YOu might as well go to big lots..

I purchased an expensive sewing machine from harlem avenue sewing center, chicago il - the machine did not perform as promised and kept jamming when i used it. when i returned the sewing machine, the manager told me he was going to charge a restocking fee, even though i had been told there was no fee for returns within 30 days. he claimed it was printed on the receipt - it was not. he was very unpleasant to deal with and chose not to listen to me. i have lodged a complaint with the better business bureau in chicago and will go out my way to make their life difficult for the way i was treated.

We bought a dining set from The room place in April 2009. The side paneling is coming off already and the varnish on top is peeling revealing large spots and marks. All this happened within 4 months of purchase.

We contacted Harlem furniture customer service and they sent an assessor out. He came over to our house without calling first, and we were not home! So we had to call customer service again and make another appointment. He came again, took one look at the table and was out of the door within 30 seconds. Later we go a letter saying that our issue wasn't covered under warranty.

Their furniture is falling apart within four months of purchase and they are refusing to stand by it. This is just ridiculous. So what exactly do they cover under warranty, I don't know!!! They can label anything and everything as abuse and not have to worry about fixing their junk low quality products!

I wish I read reviews about Harlem furniture before purchasing any of their below quality products.