we bought multiple sets of furnitures couple of years ago for family, living room, bedroom set, dining table with china cabinet totalling 11, 782 and paid close to 1500 for additional warranty to cover any stain or wood damage and now we are seeing the true colors and quality of the furniture and also the store.

when we called in to file a claim, we found out the 3rd party company which got the payment for the warranty conveniently closed the business and harlem do not stand by the product as they are not responsible for the warranty even though they convinced the customer into buying additional warranty "full replacement gurantee" thats what they sold me on.

on further digging and talking to my friend in the area who also bought furnitures from Harlem I came to know, they are also in the same boat, and the insurance company closed the business because of Harlem's substandard furniture quality and they could not cope up with the amount of complaints and support.

I want Harlem to return my un used portion of the extra warranty, as no one is going to support for the life of the product anymore, who has my money???

Me and my husband bought our bed set, kitchen table, leather sofas at Harlem furniture thinking it would be a great store to make our purchase. We also made sure to get the year warranty after about four months we called because the sofas started to rip well they came to see the sofas and took pictures.After about a week they called and said that it was our fault because they pushed against the wall and we were causing the sofas to rip well i think we have 2 years with our furniture and our sofas are disgusting they are ripped and seem to have like 10 year.Every time i look at them i get outraged.

Harlem Furniture are thieves! I have been waiting for my refund for over 6 weeks. The moron that works the counter at the Elston Store inputted my wrong address and I never got the check. Then I call the account Manager Dan and he has been lying to me ever since. It is NOT a lot of money, but now it is the principal behind this. I wrote down everything when we talked and now he is lying saying he never said these things. They are ridiculous and I will NEVER shop there again. I am telling all my friends and co-workers to go to Value City or to Ashley. They at least are honest!

I received sofa set from Harlem and they dropped my single sofa after 1 week. Within one month leather started tearing off from the corners. I took warranty which was a big joke. They came and patched that lasted for 2 days. Next time called back company never responded. Checked with Harlem and they denied helping as it is third party who takes care of warranty issues.

Poor workmanship with Harlem furniture, bad customer service. I will never buy from Harlem furniture again and I advice no one to even step in. They advertise with good deals and that is a biggest catch.

Went to Harlem on 3/31/08 to purchase a couch and chair and after debating between a few I opted for a nice black leather set.

However, the pushy sales woman (Selina) was like a shadow the entire time even saying "give me your cell number and maybe we can go for coffee", to which I replied, "Sorry Im here to buy a couch not find a date".

I paid $154 down payment/deposit with the balance going to the Harlem Charge Card with 12 mths interest free. I stated that I would be expecting the delivery at the end of May 08 and would contact them at that time.

At that point I left the store with a HUGE headache from dealing with the above person for now close to 2 hours.

May 30th comes around and having paid a further $200 into the card balance, I call to arrange delivery.

Only to be told, "Sorry we dont have any theyre all sold out, theres none in any of the stores inventory/floor displays and we show NO future dates that it may be restocked", "That we can try to special order it but it could take 4-6 weeks with no guarantee", "but we do have the chair for you".

The only thing suggested was to cancel the order or to pick something else available from the store.

Well considering I had got rid of my old couch so I could make room, paint, new carpet etc I didnt have too many options but to try and pick something else.

So last Friday, the 30th May, I took time out of my busy schedule to return to the Harlem store and was also told by the manager that I should have been called to let me know that the items Id ordered was running low in inventory.

Which of course no one did!

I found 1 couch that was just 'ok' and another more modern piece but they didnt have part of the couch available.

In the meantime that same annoying sales woman followed me around like a shadow, irking every last nerve in my being.

I did find one that was a little more money but I would take it, IF they reduced the price to what I had already paid and for my inconvenience. So I waited patiently for the manager to consider my offer.

The sales woman, Selina, sits herself across from me and says, "Well, I dont know why you dont like that one!" (pointing to the other modern couch), her arrogant snippy tone sent my blood boiling.

I told her as politely as possible to, "Just shut up!!!" and that "You have already sold me a couch that I cant get now because you didnt call me to let me know the situation and that I didnt need any more of her help". Im not normally that rude but she just hit a last nerve with this snide comment.

Well the manager did return only to tell me that he was not even willing to negotiate on the higher priced couch.

At that point after wasting yet another 2 hours at the store I CANCELLED the order.

Now keep in mind they already have a total of $354.

As of today June 3rd they refunded me the $154 but it could take up to another week before I even see the $200.

In the meantime I had to go to another furniture store and purchase a new couch and chair, financing the WHOLE amount as I now had no money to put down because they did not automatically refund what was paid and only got 6 mths interest free, forcing me to pay even more each month.

Harlem CS people offered me $50 coupon towards a future purchase yet truly didnt give a dang to actually keep me as a customer.

Ive been in the retail trade for 15+ yrs and had it been me I would have bent over backwards to satisfy and keep my customer.

How can you sell something that a customer has already ordered/ has a contract for and already paid money on???

Isnt that illegal?

If your quick enough to take peoples money you should have the courtesy to refund it in no more than 3 business days.

Currently I am still in the process of awaiting my refund of $200 and have been told not to expect it for 7 - 10 days. I am also in the process of complaining to the Customer Relations Dept regarding my overall experience.

However if I do not get satisfaction from the complaint from the CR I WILL be taking this matter to their corporate personnel.