I bought $6000 worth of furniture in the beginning of April. I asked Harlem furniture if it was okay for the order to be picked up by me in the middle of June since my house was under construction. They said would be no problem and to just give them a call week before. Since end of May Harlem call me every week asking if I am ready for pick up. Finally I told them I will pick it up on June 28. They said that's great and that my order is all ready. Day after wards they called me and said that one chair was back ordered, I said okay that's not a problem. I showed up in their Distribution Centre on Saturday and found out that half of my stuff is on back order. I found out that they do first come first serve deal which means that if someone else ordered same furniture as you and they show up earlier even when your pickup was schedule earlier they will get your stuff no matter if there isn't anymore furniture pieces for your order. That's only part of story. I took whatever they had home and I started to unpack it. I will say 85% of my furniture has some kind of damage: Dings, scratches, chunks of wood missing. Actually I even didn't pick up one of the sofas because one of their warehouse guys was dragging it with one of the legs touching cement and he ripped big chunk of wood from it right in front of me. Security guard then asked me why am I not taking it I could just use touch up marker. I think this store is a joke. I will wait till Monday what their costumer service will say. I want full exchange and they should deliver my new pieces and take their junk. If they tell me I have to bring it back myself I will bring it but then I want my money back and I am going to different store.

I bought a nice expensive bed from Harlem about $4800. dollars in dec. 2005 had it delivered to my home in shorewood Ill, and the delivery guys came and delivered it. I moved in Jan. 2008 and while I am getting ready to moved packing up my things I go to take my bed down with my 2 brothers we noticed that we could not get the canopy part off the top of the bed because the Harlem delivery crew put up the top corner wrong they broke the top corner piece and did not tell me, so they decided to make some new holes for the top pillar damaged it and so call put the bed together right. We noticed it was wrong when we could not get top part off the pillar. We finally got it off and found out it was broken they put it up wrong maid new holes for it. I called Harlem where I bought it and told them what happened and they said they will email customer care and someone will get back to me, never herd from them. I moved 1 day later and went into the store and talk to the manger (Majed Abu Ajameyeh) and showed him the top corner part of the canopy I had brought that piece with me to show him and you can simply see that they put there on holes in it and turn it upside down. The manger (Majed Abu Ajameyeh) said he will send a email to customer care. I waited 2 weeks no phone call, call again talk to same person the manger said he does not know why they have not contacted me yet sent another email, waited again 3 weeks no phone now it's the end of April. Now granite my $5000. dollar bed is on the mattresses on the floor because my canopy can not go back on top and the top corner piece can not go back on top because it's broke from Jan. 20 -- still on the floor $5000. I went back in now this time talk with the store manger(Nick Morgan) he sent and email right while I was there, a few days latter I get a phone from CC and said there is nothing they can do for me because I did not purchase an a extended warranty and the one year warranty is expired. I told her it does not have anything to do with an extended warranty I did not brake nothing your workers broke my bed day one, and did not tell me so I would not have known until I turned the bed down to move it, that is the only way you would've know if the bed was broken so can the bed be fixed she said there is nothing to be done on her end so I ask can I speak to her boss and she said she will tell her boss to call me so far never received a phone and it has been two weeks now the middle of may and my $5000. bed is still on the floor Harlem could just fix the piece and been done I have spent all together about $12000. with Harlem F. and this is the kind of thanks I get. Mr. Walker Roselle IL

If you want disposable furniture, shop at Harlem Furniture. I've spent close to $5000 on a bedroom set and leather living room sofa/loveseat/chair/ottoman set...and ALL are Chinese made GARBAGE! I will explain further.

In December 2004, I spent close to $3000 on a king bedroom set. Very nice looking, but poor quality laminated particleboard garbage. The set was unused until I moved in July 2006. The bed has since become totally unstable and unrepairable, with the metal connectors on the frame ripping thru the pressed-wood bedframe. The entire bed wobbles and creaks if there is ANY movement on it.

At the same time I moved in July '06, we bought the leather living room set. We were sold a leather protection package that covers anything that might happen to the leather surfaces. Well, when we received the documents for the extended warranty, there were exclusions listed that would eliminate repairs for anything other than the leather just disintegrating on it's own! Finally, a couple of nights ago, the front frame of the sofa broke completely in two, making the whole sofa sag in the middle! When I contacted Harlem Furniture, they said there was nothing they could do. Bull$hit. Any reputable company would try to offer some resolution, but not these crooks. They just take your money & run.

Bottom line is...don't be sucked in by their "free financing" plans. Their furniture is crap. It is overpriced. You are paying for the financing in the price of the garbage. If anyone wants pictures of the crap in question, just shoot me an e-mail.

That store is horrible! They just want a sale. I purchased my family room set and it was defective from day one. I called and they would send a technician who would tell me what was wrong with the set and that Harlem would call me back. They never call me back. I called them back and every time, the answer was there was nothing wrong with the furniture. Finally, I called again and some one came out a couple of weeks ago and again I called today and it is the same story, even though he claimed that the furniture was defective. I have a broken sleeper that does not open and cushions that slide off, a love seat recliner that does not completely close, and chair with an arm rest that unravels because it gets caught ever time the recliner is closed. The set is that microfiber and leather set. I was told it does not stain, but they lied about that too. It does stain and their representatives are extremely rude. I bought a mattress and they came out and checked it out 5 times. It turned out the box was defective. My husband and I have back issues now. I would rate Harlem Furniture as worst out there. By the way, I am still waiting for the supervisor to call me back. Anyone out there can help me?

Today is March 25, 2008

The supervisor finally called me a month later and told me that they are not going to do anything about my the furniture. Meanwhile, the sliding cushions on the sofa caused major injury to my daughter. She was laying on the sofa and and the sofa cushions slid off again. she hit her head on the ceramic floor and was hospitalized for 3 days. She had a brain contusion and concussion. When I came home form the hospital I wanted to throw all of the products out. Since, still owed over $8000 dollars on it, it would not make sense. I had enough I hired a lawyer. Guess what? Now they are talking! What does it take for them to improve their product and service? Death!

My wife and I purchased a high sitting dining room table and 8 chairs last fall when they had a sale for 600.00, which seemed like a good deal for what appeared to be good quality furniture. About 3 weeks ago, I noticed that the leaf of the table had a long crack from the start of the wood almost to the middle of the piece - further investigation showed that it had warped to an almost U when looking from ground angle.

Technician came out was great - very responsive and took pics and guaranteed it was a manufacturer's defect. Said Harlem would call in two days for replacement schedule. Oh Harlem called alright but replacement wasn't on their minds.

The distribution center out of Illinois called me and informed me that they no longer carried that particular set and that they could offer me a $ 30.00 "allowance" to keep the table. Taken aback, I asked her to repeat what she said - she said it again. I then asked her if I was hearing correctly; instead of replacing the damaged furniture that I still had UNDER WARRANTY, they wanted to give me 30.00 in store credit to keep their damaged furniture? Nevertheless, I declined their "gracious" offer and said that I then wanted store credit for the table and chairs. I was then told that since the table was the only damaged part, they would only give me 15% of the value of the table - seeing that this was a high sitting table, I explained to her that unless all was replaced, it was useless to only replace the table since it was purchased as a set and she said she would see what she could do. I didn't wait around to see what she could do, I was pissed at this point.

So my next call was to the corporate office where I was once again told that the only part that would be replaced would be the table and that it would only be a margin of the replacement value. I then told them the next call would be from my attorney and suddenly I was transferred to a manager. Amazingly enough, I was then given a 600.00 store credit to use to replace the table and chairs. Of course, there are no high sitting dining tables with 8 chairs for 600.00, so I have to come out of pocket 100.00 more for a table I don't like as much as the first one I bought.

To add insult to injury, I then had to endure a 10 minute lecture about the importance of scotchgarding all the chairs in the new set when I REPEATEDLY told the salesperson that I had the fabric conditioner from a previous person. I then told him that if he mentioned the word scotch gard again, I was going to request a different salesperson - scotchgarding by the way is 12.50 a chair for ANOTHER 100.00 - no thank you - we will use seat covers as we have with all dinette chairs.

Then the final straw for me was when another salesperson was brought over to try and change our minds - I explained to her the trouble that we have had with furniture purchased here in the past, specifically with the table that we were replacing and she then proceeded to tell me that she didn't understand why the technician authorized a replacement when it was clearly warping because of not being treated. Are you kidding me? So now, a salesperson without ever having examined our furniture and not knowing anything about the condition of it, basically accuses of us of mistreatment of our furniture, sight unseen? When I asked her how many years of experience she had as a furniture technician, she replied zero - I then replied that was the same amount of respect that I had for her opinion.

I have never been so insulted, disrespected or treated more poorly than I have by the employees, management and personnel of Harlem furniture. Harlem has a reputation for being cheap and selling less than high quality furniture and not backing it up - I can personally attest to this reputation now as it being well deserved.

I will never again make a purchase from Harlem furniture - they could be handing out free furniture at the door and I would decline. What's the point when if I accepted it, it would just break in 6 months and then I would be accused of mistreating it and trying to circumvent the warranty?

No class, no respect and no intelligence - they should put that in their fliers.