I tried to close my accounts about 20 times, the balance is paid on full and the answer is always the same "ok we have your account close today " and each time when i call them again the accounts are still open. I really don't know what to do anymore. They even send me the bill with the balance 0.00.

On dec. 3 2007 i ordered a loft bed for my child for xmas from harlem furniture. I was given a delivery date in january or a choice of several other days before then.i choose dec 22 i then got a phone call on dec. 21 before i could answer the phone some one hung up but they did leave a message that they were calling to schedule a delivery date for dec. 22 and to call back to confirm it. When i did call right back to confirm i was told the item was not in stock and i could not have the item until dec. 28 when i asked to speak to a manager she told me she would have one call back but he would tell me the same thing i hung up and called back and spoke to another rep she explained to me all the parts were not in stock it does not matter if all the pieces were why was i called to confirm a date and would you tell me my furniture would be delivered and it was not even in stock you let me choose a date i did ask for something that may have not be available you gave me a choose and thanks to harlem furniture my child will be able to enjoy his xmas gift on the 28th of dec. Hey all of you ceos and executives of harlem furniture how was your childs xmas. Hope you have a happy new year also.

NEVER BUY FROM HARLEM FURNITURE: Bought new sectional in July 2007. The recliner has broken twice already. The third time they end the part with no technician, then the technician came with out tools. As of this writing it is not fixed.
The worst problem is the cushions from the sleeper side of the sectional comes out after 2 minutes of sitting on it. Harlem will not replace or fix it.

One of the wrost customer service. It is like stealing.

Never buy from Harlem furniture.

I bought an entertainment center to go inside of my new apartment. The furniture was delivered and everything seemed fine. Approximately 3 weeks later, I was scheduled to have a cable installed, which required the entertainment center to be moved at least 3 inches from the wall. When I moved it, there was a huge stain in my new, white carpet! The stain was from the wood finish at the bottom of the furniture, and the entertainment center was wet underneath when I tilted it over to look at. The bottom was black and moldy and had molded areas in my carpet. They sent a repair person to come look at it, and although they KNOW that they are responsible they are ducking and dodging their responsibility. At first, I was told that although they are at fault, they no longer handle the situation because more than 3 days had passed since it was delivered. I was persistent, and I was told that they would replace it and give me a $100 carpet cleaning. The carpet cleaning was no good to me because my carpet was ruined, not only was the wood stain not going to come out, but the mold most definitely wasn't going to come out, which was even told to me by the repair person they had sent to my home. I was told to either take it or leave it, I told them I would think about it to weigh my options and now the "decision makers" refuse to answer my calls and refuse to call me back.

I am writing to express my complete annoyance and disbelief as to the lack of competence this business has provided me with! I purchased a living room set for 2K on Tuesday. I told them upon purchasing that I absolutely need the delivery to be on Saturday. To secure the deal, they assured me that would not be a problem! Turns out they are liars! The distribution center called me the next day and claimed there was no possible way they can deliver on Saturday. So they told me my delivery date would be Thursday between 8-12. I do not have family members near my apartment and my friends, like me, work Monday- Friday from 9-5 in the city. So my only option here was to take the morning off of work and wait for my delivery. I received 3 confirmations about my delivery date and time the night before!!!

It was approximately 10:30 on Thursday and still no furniture. I was told I would be the 3rd stop - so I was a bit concerned. I called the store - THERE WAS NO DELIVERY SCHEDULED FOR ME THAT DAY!!!

HOW DOES THIS HAPPEN AFTER 3 PEOPLE CALLED TO CONFIRM???

I spoke with a manager Dale, who told me 1st she would call the distribution manager and then call me right back - and 2nd that she would find a resolution for misunderstanding that day.

She never called me back... I continuously had to keep calling her to find the status... by 2:00 she was "STILL WORKING ON IT!" She never called to confirm the delivery would not arrive that day.

I missed an entire day of work for nothing!!! No managers were assisting or returning calls and when I called Joyce Solomon, an apparent customer service manager, at 4:00 p.m. that day - she apparently was at lunch!!!

I am so annoyed right now I cannot even put it into words!!!

Apparently now they are delivering on Saturday - I expect a major discount to be applied for all my inconvenience and for making me miss an entire day of work. I would appreciate any assistance in resolving this.

Kind Regards,
Anitra Lewis

Harlem Furniture
79th & Cicero
8027 South Cicero
Scottsdale Shopping Center
1 773 767 8200