The Room Place, previously Harlem Furniture customer service was rude and incompetent!! I purchased a $4, 000 sectional couch, delivery was last Thursday and set-up was incomplete. They neglected to hook the pieces on the rail so when you sit down the pieces move. They are too heavy for me to do by myself, so I called customer service within an hour of delivery and was told to hold on while she called the driver. She came back to the phone with an attitude saying the driver said I told him not to hook it up that I was going to move it later. Move it, the thing is a monster and there is NO where else to move it to! After arguing with me she said they would come back today and hook it up, after waiting all day they never showed up!! I called and they said I was not on the schedule, and told me to hold on. I was on hold for 30 minutes and finally hung up and called the store. I'm hoping the salesman can get them to complete the job, I will post later with the results. I still need bedroom furniture, dining room and a kitchen set, you would think the company would want the repeat business especially in this economic climate. If anybody knows of a "reputable" furniture store in the Chicago area please let me know.