PURCHASED 2008 HARLEY DAVIDSON SOFTAIL ROCKER NEW from HARLEY HEAVEN MELBOURNE store and had the bike serviced at DANDENONG HARLEY HEAVEN 4 times the bike failed to start 4 times a loose the bike for 2-3 days while the serviced manager informed me the battery needed recharging and they had fixed the problem via changing starter motor before finally deciding to change the battery on the bike on the 4th time the bike was returned to the dealer.I tried to complain at the quality of the service i was receiving at the DANDENONG HARLEY HEAVEN LOCATION to be told that i did not purchase the bike at this location and i could only complain at the MELBOURNE HARLEY HEAVEN FRANCHISE!!! I used to BELIEVE in the HARLEY DAVIDSON brand was an investment in metal only to be told my 2008 has devalued by more than 35% in less than 2 years never before have i experience a HARLEY DAVIDSON MOTOR CYCLE DEPRECIATING AT THIS RATE

I have a 1991 Fatboy and it developed a intermittent electrical short. It was like you flipped the kill switch real quickly. I took it to Alef's in Wichita Kansas. I'm from out of town so I though maybe I could wait. While waiting a complete stranger wished me luck and told me I was dealing with idiots. Come to find out he was right. Nine days of complete hell dealing with these guys and with $450.00 worth of labor expense They say it's done. When I ask what the problem was they admit that it was nothing but a loose battery cable. Not at the battery but at the frame. What are you suppost to do. You don't get the bike without paying the bill. They're never see me in the business again. These places have you over a barrel.

Harley-Davidson is not living up to the contract purchased at the time of sale nor is it protecting me (the customer) from fraudulent statements (and lack of information) by its authorized dealers.

I purchased a 2003 Electra Glide Classic at Bryan’s HD of Philadelphia in March of 2004, because it had been a rental unit of Bryan’s and was not a used motorcycle I was able to purchase a new vehicle Extended Service Plan (ESP). At no time was I informed that any engine modifications would void the ESP I had just purchased, I had a big bore kit installed in the motorcycle before I took delivery in April.

I used the motorcycle for the 2004 riding season (I lived in Buffalo, NY at the time) and when I stored it for the winter, I questioned the service representative at Stan's HD in Batavia where it was stored that if I had a '103 kit' installed would it impact my warranty. I was told that as long as it was a 'street legal' kit it would not impact the warranty coverage.

Over the years of ownership I have had several repairs done to the motorcycle and they were normally covered by the ESP, the ones that weren't, were excluded by the contract, such as shock absorbers, a part that is normally not covered by any warranty unless it fails due to workmanship.

In "August of 2009, I took the motorcycle in to Henderson HD because of an unusual noise in the motor. It was diagnosed as a bad inner cam bearing; it was replaced under the ESP. When I got the motorcycle back, I spoke to the service representative and told her that it was running strangely, idling very rough and extremely hard to start. I was told to ride it a little as this could be due to the fact that it "was now running like it should" because of the engine modifications. The motorcycle was ridden very little after that, less than 3000 miles. In April of 2010, the motor stopped running. When it was taken back to Henderson HD, it was first diagnosed as a leaking gas line; this was replaced, again under the ESP. When it turned out that this was not the problem, the technician went into the motor and found out that the part that they had replaced less than 300 miles ago had come to pieces and destroyed the bottom end of the motor. And I was now informed that the ESP would not cover the repairs because of the engine modifications had not been done at the time of purchase and had not been registered on the "SWR". This was the first time I had been told this and I had never heard of the "SWR" during my entire ownership of the motorcycle. Sure enough, when ESP was notified, they sent out an adjusted and he immediately voided the warranty because of the reasons I just stated.

All work was done as prescribed in the 2004 Harley-Davidson catalog, under the watchful eye of an Authorized Harley-Davidson dealer as prescribed in the 2004 HD catalog and by the ESP contract Section 9, item 14.

I would expect the ESP to honor the contract I purchased from then in good faith and pay for the repairs to my motorcycle.

I purchased a new harley davidson in the winter of 2006 and they sold me unemployment insurance along with the bike I was not told that this insurance was not part of their company but a third party, I was also not told it was only for 6 months and that you have to be 60days behind before they will pay and that I would be charged the late fees on this note when they take up to 90days to pay their payments. This is a scam put out by harley davidson and I am trying to get a class action suit going against harley but was told I needed other confirmed cases of this happening to other people if anyone out there has had this problem please e-mail me at [email protected] thanks

I have a 2007 Harley Sportster. Yesterday the oil reservior blew out on it. My complaint is this. Why in the world would Harley use plastic to make this part? Actually it is in 2 parts with a seam holding them together. With all the pressure contained in the oil reservior it would only make sense that sooner or later it might split! My bike is now in the shop and will be for the next 5 days, waiting for the part which had to be ordered. The extended warrenty covered all expences but $50. I don't think I should have to pay even this! This is clearly a bad judgement call on the part of the designers. I'm truely disappointed. The oil reservior cover is metal while the reservior itself is plastic. Go figure!!

Sincerely,


Lester G. Drumheller

[email protected]


370 Dinwiddie Street

Portsmouth, Va. 23704

757-3997246