i purchased a brand NEW 2009 Road King Classic FLHRC on June 26th 2009
in Beaumont, TX and it is now August the 17th, and after it's first 1, 000 mile service i had to take it back due to a loud clattering from the engine, WHY, let me ask again WHY???
should anyone have to go through this after purchasing a brand NEW F ' n bike ?
i wasn't even offered a rental, if you buy something new WHY should it be in the Shop
a month and half later. i grew up with Harleys i've been a Harley Davidson freak since i was a kid. but right now... i'm a little upset that this great AMERICAN ICON of a machine is setting in a shop.

I purchased a 2005 Road King Classic.(new) and at the same time I purchased the $1300.00 unlimited mileage, seven year, life of the loan, extended warranty, which I haven't used until now. Last weekend I noticed my clutch lever was getting harder to pull. It engaged and disengaged in the same place it always does. I decided to take it to Lake Erie Harley Davidson in Avon, Ohio. I explained the problem to them and told them, while they're at it, give it an oil change. A few hours later, they called my home and told me that the clutches were not slipping and they would remove and bead blast them and didn't see any other problems. I told them I wasn't concerned with the costs because the bike was still under the extended warranty. The following day I received yet another call and they informed me that the bike was ready to go. They also told me that the "warranty was voided" due to a reduced effort clutch kit that I had installed. And it was installed incorrectly, which voided the warranty. I went to CENTURY HARLEY DAVIDSON IN MEDINA, OHIO (where I purchased the bike) and asked them "what was a reduced effort clutch kit, since I didn't know what the hell it was, and asked them "why would I want one?" and "Who installed it?" We looked in the computer records and found no record of an installation of this device. They explained to me what it was. I asked them for a print out of my account of service done at their dealership. I then went to a Custom Builder and asked him how this thing works. He produced the kit for me to see and walked me thru how it operated. (this part only goes on ONE way) For one, the kit is NOT on my bike. (and was told it was installed wrong) The mechanic showed me that this device only installs ONE way, and work. There is no such thing as installing this device incorrectly. The clutch system will not work. I called LAKE ERIE HARLEY DAVIDSON and called them a damn liar. The device was NEVER put on my bike, and if it had been. It wouldve impossible to pull it off the lot since they said it was installed incorrectly. Now they aren't wanting to honor my warranty (which is UNLIMITED) because of a device that I NEVER HAD INSTALLED but they say I did. There are no records anywhere of this being installed on my bike. The total costs of everything they did are almost $600 and I AM NOT PAYING IT...Harley Davidson and I will be meeting in Court. May the best man win.. :)

charged for work they don't do. the work they did was the worst. put in new front wheel barings wrong. "could have killed me." did the worst tune up i've ever had done. charged for a 50, 000 mile check up, and did nothing. cost me 850 dollers repairing work they did. over charged on every thing, because i was from out of town. be vary carefull if you have to deel with them. i'll push my bike home be fore i ever deel with them again. look for other shops. can't say enough about how" horse shit" this shop is for people out of town. gives harely davidson a bad name. will allways look for other shops, other than harely davidson because of this.

2005 Soft tail standard with EFI, stage 1 kit and screaming eagle pipes, less than 6000 miles, slight engine miss, pipes got red on a 10 minute ride. Parked bike, called HD and asked if bike could be picked up. It was still covered by the extended warranty. Bike was picked up and put on the computer. HD service said all sensors checked out normal, with no manifold gaskets leaking, however I needed to install a performance module in order to reset the injectors. When I purchased the motorcycle, I was not told that this needed to be done and the only requirement was a tech download. explain to me why this is not covered under the extended warranty or why there was no re-call on the EFI bikes if this module needs to be installed and wasn't.

I have been waiting on factory parts for 14 weeks and H-D cant seem to make any fender struts for an 04 FXSTB. H-D sucks at customer service. This is not precision stuff here, this is a piece of stamped metal paited balck. H-D is a soup sandwich! I will unload this bike and buy metric, at least I can get parts within a week. H-D, get out of the business.