On or about April 15 I ordered a sheet music caddy from Harmony Online. My MasterCard was charged $599 on April 15.

About May 2, when I had not received the product nor any notification that it had been shipped, I called their 800 number and actually got a live person (this was to prove to be VERY unusual). I was told that the product would ship on Monday, May 5.

About May 19 I called again and after several attempts got a live person and was told that this delay was unacceptable; that they would issue a 10% discount (never appeared) and that the product would be shipped.

About May 30 I got Marianne (who I understand is one of the owners) on the phone. She told me that the problem would be resolved within a week.

On June 16, they responded to an email saying that the product would be shipped that week. In the two weeks that followed I made multiple attempts to contact them both by email and voice mail.

They rarely answer their phone; sometimes their voice mail is full; have never responded to a voice mail by calling me back and rarely (only twice) have responded to email.

On June 30 I received an email from they saying that they were canceling the order and would refund the full amount and that the credit would appear on my credit card in 5-7 business days. It is now (July 22) 16 business days later and the credit has not appeared on my credit card (which I track online).

I have emailed them every day and left at least one voice mail message every day. They have now had my money for more than 3 months. I recommend that no one buy anyone from the company.

I have submitted a complaint to the Wisconsin Better Business Bureau but do not have much hope with that.

I am mad!