DO NOT GAMBLE IN ANY HARRAH'S (CEASAR'S) CASINOS:
Also BE AWARE OF DIAMOND SCAM. You will not receive comps and benefits they mention on their website. Last year I spent a lot of time putting points and qualifying for a diamond status (11, 000 points circulating $55, 000 through slots). Diamond status promised me and one guest a free admission to their buffet style diamond lounge. My diamond benefits started Apr.1st 2011, June 9th I got a letter (slap in my face) " YOUR ENHANCED DIAMOND LOUNGE AWAITS YOU" stating that I no longer can attend lounge for free, it is only for people who put 25, 000 points last year. To get an entry into a club I have to pay 1000 reward credit (1 point for every $5 I gamble, total risking $5000 for buffet style food). I used my reward money for other things and have none left. It means I can no longer go to diamond club. HARRAH'S CUT ME OFF DIAMOND LOUNGE WITH 3 DAY NOTICE. I wish they had told me in Jan 2010 about their intentions, so I could make a finacially responsible decision whether to put 25, 000 points or put none and play in other casino.
Being a diamond 11, 000 points in Harrah's gives me no benefits except special check in line in hotel:
1)no comp rooms for a weekend
2)no comp rooms for summer months
3)com buffet only Mon-Thu (can not use it anyway)
4) slot play of $20-40 a month
5)no special birthday gift as promised
6)no comp concert tickets
Harrah's took advantage of me and scammed me of thousands dollars giving nothing or very little back
STAY AWAY FROM HARRAHS! HARRAH'S CANNOT BE TRUSTED!

I just wanted to chime in as a new "Total Rewards" customer. I visited the Harrah's Ak-Chin Casino in Arizona recently and due to the horrible customer service that was downright rude and disrespectful, I will steer clear of all Harrah's properties in the future. One visit was enough. We were told at the buffet that unless we were a "Diamond" member, we couldn't get a 2nd crab cracker at our table of 5. There is a definite "caste" system in place and as a new member, I was given a gold rewards card as was my elderly mother. When we went over to the Cashier's cage (properly standing in line at the "Gold" window) she was almost run over when the Cashier called over a woman standing in the "Diamond" line. Not even an "excuse me" from either of them. I understand rewarding regular patrons, but I can't say that I have ever had a company so clearly discourage my business, especially since as a new customer, they know nothing about me.