Harrah's resorts & Casinos

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Category: Travel

Contact Information
Atlantic City, New Jersey, United States

Phone number: 609-343-4000

Harrah's resorts & Casinos Reviews

Len J. Taylor June 24, 2011
Bait and switch
Received two comp room offers for two nights each, one for total rewards card # 15701414273 and one for card # 15701414274. Reserved two rooms on-line under card # 15701414274 and when I tried to reserve two rooms under card # 15701414273, the offer had disappeared off the screen. One and one-half hours later, on the telephone, someone finally told me "one offer per household." Nowhere does the offer state that. We had to buy two extra rooms to accomodate our two out-of-town guests we had promised the "Atlantic City experience." Harrahs used the old "bait and switch" tactic, never telling us the "one offer per household" thing. They should be prosecuted for "Theft of Service."

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