Dear Sir/Madam,

I would like to highlight a recent incident which occurred last week. I made a purchase of 50 inch plasma tv from Harvey Norman in AEON Bukit Tinggi Klang on 19th February. I had the intention of mounting it on the wall and bought the wall mount set from them as well, the salesperson is named Raymond. The next day I received phone call from a person named Dave(0162256981) stating that he was given my number by Raymond regarding the wall mounting. I inquired about the price and he mentioned 200. Assuming it would be professional service as it is recommended by Harvey Norman staff I agreed despite it being higher than the usual rate. They were supposed to have it fixed on Sunday but he called later to inform me he would come on Monday 6 pm. He was late by an hour and when he came, he was with another guy who is to be the person who mounts the tv. I was very upset with the way the handled the whole process as they were truly unprofessional and didn't have adequate equipments to successfully carry out the task. It seems like they were just in a hurry to get the work done no matter what. I kept insisting that they bring the tools and yet they proceeded with the installation. The guy kept trying to simplify the task and even recommended some components not to be installed to save time. They didn't bring the water level checker to ensure proper alignment of the tv and used paper to adjust height of the fixture. After installation I noticed the tv was unevenly fixed and it was slightly slanted downwards towards the right. Despite telling them, they insisted it was straight. I was so upset, but then just avoid commotion I paid them off. But I was unhappy with their service, so when Raymond called to check on the service, I complained about the servicemen, and told him I was upset. He said he would investigate but didn't make an effort to call me back. So I went to Harvey Norman to look for him the following day. He was not around so I made a complaint to Fazli. Then I noticed Dave was also there, it turns out he is an employee there as well, working as Samsung TV promoter. He tried to avoid me but with the help of Fazli, I managed to get hold of him. I sent him an sms earlier to rectify the problem but he didn't reply. So I told him to make alternate arrangement and not to bring the same guy again! Till now, no action taken. Fazli told me standard rate to be charged for 50 inch tv is only 150. They overcharged me and have done a sloppy job. Hope others will not be taken for a ride by these opportunist.