PAID $4000 FOR A SLEEP BY NUMBERS MATTRESS AND WE HAVE NOT HAD A FULL NIGHT SLEEP SINCE BUYING IT 5 1/2 MONTHS AGO. SLEEP BY NUMBERS COMPANY WILL NOT TAKE IT BACK DUE TO HYGIENE REASONS!!! & THIS IS ALSO HARVEY NORMAN'S EXCUSE!! I HAVE SPENT MANY NIGHTS ON MY OLD MATTRESS ON THE FLOOR & MY HUSBAND HAS TO GET UP OF A NIGHT AND TAKE NUROFEN. CRIPPLED IN THE BACK WE GROAN IN PAIN TRYING TO GET OUT OF BED & IT TAKES AGES TO GET DRESSED CAUSE WE CANT BEND OVER TO PUT ON CLOTHES & NEED TO USE THE BED HEAD TO HELP US SIT UP SO WE CAN GET OUT!!! AND WHAT WILL THEY DO TO HELP... NOTHING!!! MILLION DOLLAR COMPANY & THEY WON'T HELP BECAUSE WE'VE HAD IT NEARLY 6 MONTHS... I HAVE TOLD EVERYONE I KNOW HOW DISGUSTED WE ARE AND WILL CONTINUELY TELL MORE... THEY GOT THEIR MONEY SO WHO GIVES A SHIT, HEY!!!