Where do I start... I went to harvey Norman to buy a cordless phone on Friday 12.12.08 that they had advertised in their catalogue. after waiting for customer service for 5 minutes I was told that there was none left. the girl didnt even look for the specific one that i was after. Going home a little disappointed, in the pouring rain with three kids mind you... i was telling my friend about it and she said that she was in there the other day and that shed heard someone else looking for one and they said to her that theyd take her name and number.. so i decided to ring and see if i could add my name to that list. so i rang at 3:50pm, i got put on hold by the girl that answered to be transfered to the right department. so jason from electrical answered and said id been transfered to the wrong department and that hed put me through to the right one... another 5 minutes pass and he answered again.. ohh ill put you through.. so another 5 minutes pass and michael from electrical answered saying that i had the wrong department and that hed put me through... getting a bit sick of hearing this i said i dont want to go on hold again i just want to be put through the right department.. thinking that electrical should be able to help anyway.. he then said you know what im sorry youve been on hold so long ill go straight to the guy in the right department and get him to give you a call imediately... so this was 18 minutes of phone conversation and being put on hold so by this time it was 4:15pm i then had given up and was getting angry as no one had rung thinking of the best way to make a complaint considering that they cant get their phone system right. anyway i got a phone call at 5:45 saying sorry about the delay they dont have the phone in stock but they have 12 coming in so she can take my name and number and ring me when they come in in the next couple of days.. so exactly a week later today i rang up to see how they were going... funnily enough they dont have any of my details at all or any record of me ordering a cordless phone... absolutely disgusting customer serivce on sooo many counts.. i am so annoyed and angry that i am going to tell everyone that i come across of this situation and working in hospitality and customer service myself i am hoping this wont take long to spread. i just wonder how many other people they have stuffed around. i will NEVER be returning to Harvey Norman, Mount Gambier ever again!!!