9 weeks later still waiting for my wirlpool fridge to be fixed .Why does Harvey Norman Bye Fridges into Australia that do not have spare parts .Not good enough Harvey Norman.
If you cant have these parts in Australia the very lest you can do is have the part air freighted in just a few days, I would never bye another fridge again without noing if your carring spare parts to that fridge, We can all go without tv, micro, and many other items most of us are very understanding that things breakdown.But to wait 9 weeks without fridge and still waiting is a disgrace and un AUSTRALIAN

After 4 months of waiting for a reply and repeated phone calls to have a Lounge that i bought for $3200 to be fixed under the manufacturers warranty (Moran Furniture) i was told that i would have to part with $190 for my lounge to be transported to the Cranbourne store which will then be collected by Moran to be transported to their manufacturing warehouse. When purchasing the lounge i was told that it had a 10 year warranty however i was not told that if i was unfortunate enough to need to use the warranty i would be charged cartage as i assumed...silly me...that a manufacturers warranty or the store supplying the goods would include cartage as part of the warranty and claim. The staff to their credit did push Moran to fix the defect which they were reluctant to do, however when Moran stated that they will only collect the lounge from the place of purchase i was told i would need to pay for the cartage to get the lounge to Cranbourne because the store did not want to be charged by there delivery company for a credit claim. I would think that if Harvey Norman did not want to pay for the collection of the lounge they could have billed Moran for the collection and delivery under the warranty claim but seem to have washed their hands of the problem assuring me that they have done enough and if i do not wish to pay the $190 the warranty claim will be void leaving me with a totally unusable lounge.

I bought a bedroom package from Harvey Norman Chirnside Park 4 weeks ago for just under $2000, the sales man told me he would keep me updated on when i will get my bed package, HE NEVER DID. I tried to contact him on several occasions, when he finally answered he told me he would call me back as he did not know the delivery date. THIS NEVER HAPPENED!

When the bedroom package finally arrived i found it to be scratched, damaged and in appalling condition. I rang and voiced my concerns with the Manager. She said that they could replace the bedroom package but it would be up to 11 weeks before i could get another. I was told that i was not entitled to a full refund.

I contacted Consumer Affairs and they informed me i was entitled to a full refund and that Harvey Norman Chirnside Park were in breach of the Refund Consumer Laws. I called them back to inform Harvey Norman of this. This was met with a rude abrupt response. SO MUCH FOR CUSTOMER SERVICE!!! I was then refunded my money but i was told that i had to pay for the return of the broken goods Back to Harvey Norman. THEY SHOULD HAVE COVERED THIS COST! Poor form Harvey Norman as u supplied damaged goods i should not have to pay your subcontractor to return the goods to you as you did not supply what i paid for.

I will never shop with you or any Harvey Norman ever again especially CHIRNSIDE PARK!!!

Steer clear of them!!!

In december 2010 i purchased a city plush queen size mattress from the harvey norman store in coffs harbour nsw, i bought the mattress for $1100. At first the mattress seemed quite comfortable however after about 3 weeks i seemed to be experiencing a more than usual sinking / sagging feeling on the bed . I put the mattress on the floor and even tried another base but this didn't make any difference . I complained to the store and was then referred to sleep-maker to make an additional complaint . It is now mid january i have received a complaint form which i filled in and sent off, the mattress was then picked up from my home and taken for assessment . It is now February i have not received a call or message to inform me of what the assessment outcome is, i then called sleep maker and was told that my mattress was faulty and they had replaced the top layer, i then proceeded to tell the woman on the phone that i didn't want the repaired mattress and i should have been informed that it was faulty first, the woman then proceeded to tell me to take this up with the harvey norman store, i then called the store and was treated rudely and was told that he would see what he could do . It is now march i still haven't heard anything, i don't have a mattress and i'm becoming a little impatient, so i called once again and this time was told that he (the salesman) was conversing with sleep maker to get a refund from them . It is now mid march and finally the salesman has made contact with me " we have your refund available but you will have come in the afternoon or call the store to see if there is enough money in the till, i asked for the money to be transferred into my account and was told this was not an option, so i have called in twice to the store one afternoon was told not enough cash was available so i requested a cheque, yes that is not a problem i will post the cheque tomorrow, a week has gone by, i am back at harvey norman it is now march 28th i was told the cheque was sent on friday . I am still waiting for the cheque and i am appalled at the customer service from the harvey norman store coffs harbour, regards penny kyburz

My 17 year old son who had saved for months bought himself a laptop on Friday 4th Feb. He opened it on Saturday the 5th Feb and happened to have his thumb in the bottom right corner of the screen and the screen cracked. Harvey Norman wont exchange, refund or repair as they are telling me that the complaint has never happened before so bad luck. I thought a laptop should have been more sturdy than to last 1 day!!!