Wow where do i begin to describe the uselessness of the Malaga Harvey Norman. Well i'll start from the beginning. About 2 or 2 and a half years ago, i bought a compaq desktop computer from that particular store with 3 year extended warrenty. The computer worked fine for about a year and a half but then it started to act up and shut down every once in a while. I took the computer back to Harvey Norman to get it fixed. The first thing the Tech Bay serviceman said to me was that it would get fixed and ready for pick up in a couple of days which i thought was excellent service.

After about a week or so i went to Harvey Norman to pick up my computer and the Tech guy said the computer was fixed. I asked him what the problem was with the computer and he said that there was no problem but they rebooted my computer anyways. I was kind of shocked when they told me there was nothing wrong with the computer even though any normal person who uses it would experience how annoying it was to have the computer shut down every 5 minutes. However i did not complain because he said he ran test and left the computer on overnight in which nothing occurred.

With the Tech guy's assurance that the computer was indeed working fine, i took the computer home and started it up but after 10 or 20 minutes the SAME thing happened. I was shocked at the fact that a supposedly experienced tech person would miss this type of problem, so i called Harvey Norman up again and they said to bring it in again, in which i did. This routine conitunes for a few times because the Tech guy refuses to believe that the computer was shutting down because he said he left it on overnight. However the problem with this method of finding out the problem was that whenever the computer shuts down it would restart and return to the previous page meaning he would never discover the problem. The Tech guy and i argue for a few times when i took the computer in, in which i thought was rude considering he made me drive down to the store like 50 times and he nevered considered that i might be right.

About 8 or 9 times after being told that there was no problem. I asked the Tech guy what he wanted in order for me to prove that there was indeed a problem with the computer and he said take a photo (Reason for why i didn't think a photo was needed was because i didn't think anyone would be that stupid to miss such a noticeable problem) so that's what i did. The next time i went into the store i took the phote of a blue screen that appears when the computer restarts (this particular blue screen illustrates that the computer has shutdown due to some problem that i was not familiar with) the Tech guy finally admits that there might be a problem with the computer but instead of making it easier for me he says that he needs to send the computer to another Harvey Norman to get it fixed and i need to give him my iphone in which i took the photo with. I asked if i could send the photo to that Harvey Norman store and i shit you not, he said i couldn't do that. After bickering for a few minutes i asked him what else i could do and he said i could take the computer and the photo to that Harvey Norman store myself, in which i reluctantly agree to do even thought it was like 35Km away.

The next day when i got to the store, i took the computer and showed the photo to the new Tech guy (He looked at the photo for like a split second) and said to be back in a few days when i can pick it up. When i picked it up i asked the new Tech guy what he had done to the computer and he gave me some BS about it being FINE and that nothing was wrong but he rebooted it again. I asked him if a photo wasn't enough evidence that there was a problem, what else do they want me to do and they replied "why don't you record it" At that point i was beyond pissed off so i agreed and recorded it. This old routine continues where i take back the computer and nothing is done so i decided to complain to Harvey Norman by phone. At first this lady that i spoke to was fine and she offered me all these options for the computer, in which i was happily willing to do but it would cost me a fair amount of money and time. To the end of the conversation i asked if i would be compensated if i indeed was right about the computer problem and she said no. I argued back and said how is that fair that Harvey Norman made me drive to there stores so many times and waste so much money on this and i wouldn't even be completely sure that my computer would be fixed, at this point she started to be hostile and rude so i hung up the phone because i knew it wouldn't go anywhere.

About a year later after going through all the hassle of trying to convince Harvey Norman that the computer had a problem they finally fixed it and the computer was working fine but a couple of months later the computer again started to shut down but due to the hassle that i went through i decided it would be easier just to fork out 2 grand to get a new computer instead of having to deal with incompetant Harvey Norman staff.

So pretty much i asked all consumers to stay away from Harvey Norman because they have the worst customer relations i have ever seen. I especially want to mention TONY from the Malaga store and the rest of there tech team for being the most useless staff i have ever encountered. I will never buy any computer products from there ever again. Oh also i want to mention the lady i spoke to on the Harvey Norman complaint hotline but i forgot her name but she should be fired for her rudeness to customers. All in all i respect the retail industry and i believe that it should be hard for people just to get a replacement product or a refund because people can take advantage of that but it shouldn't be impossible.

I went in to the Harvey Norman store in Fyshwick, Canberra, to purchase a new tv and blu ray. At first I had to literally go and tap a salesman on the shoulder to prompt him for some service. (He was busy chatting to another salesman on the floor). I asked for some advice on which tv to buy after explaining what I was after and his response was to point to a tv, tell me it was the best deal they had and walk away to continue chatting to his buddy. I then had a look around myself and asked another salesman for some help. i told him that I wanted to purchase one of the televisions and I showed him a receipt I had for store credit which he glanced at. he told me that that was fine and helped me pick a blu ray.
Once I had decided on the tv and blu ray I was told to wait to speak to another customer service person to approve the 40 months interest free finance. When I was called in to speak to the finance person I advised her that my address had changed and once again showed her my store credit. She also said that it was valid.
I then had to proceed to wait at the cash register to be served. After 20 minutes of waiting there I was told that I could not use my store credit as it was for a different store in Canberra. When I asked to see the manager, I was confronted by an extremely rude man who did not apologise, explain anything or offer any helpful advice, but rather just told me that I had to go to the other store to redeem my store credit. I told him that was fine but I wanted to cancel my order as I wasn't happy purchasing anything from that store with that kind of customer service. The girl at the register confirmed that she would take care of it after the manager said that I had to wait around to cancel my order!
This morning I received a phone call from a harvey Norman delivery man telling me that he had delivered my new tv at my old address! I told him that the order was cancelled and he didnt seem to have any clue and thought he had the wrong number, so I had to explain to him that he had the wrong address and the purchase was never made the day before!
I think Mr Harvey should think twice when next hiring staff cause the employees are rude and incompetent! My experience was very disappointing and I won't be making any purchases from that store in the future.

The continual barrage of the unending shouting, bell-ringing, hooter-blowing that Harvey Norman blasts at us in our living rooms ensures that we will never buy a thing from them. Sick to death of their intelligence-insulting bellowing, and others are too.

In simple terms, Harvey Norman City West is a rather an extreme case of poor Management.
I have ordered a bed ( 4 Months Ago), YES that long. I was told it will take 4-6 weeks to be delivered.

At no point did the staff inform me of late delivery. This I had to get myself by returning to store and complaining.

The Bed was just delivered yesterday and to my astonishment it is missing a Leather section within the bed head.

I'm to say the least frustrated. Looking at past experiences (there were more), what guarantee I have the missing part eill come. This whole converstaion with staff is verbal and SURPRISE, SURPRISE, Harvey Norman has no clomplaint e-mail contact or directions to one. Classic ! See attached Photo

I went into the Moorabbin store Sunday, with a view to purchasing a dishwasher whilst a special promotion was on. I looked at a few and the saleswoman said there was no need to decide today, she could hold the price etc for me for few days.
I returned today and proceeded to purchase one of the dishwashers, but was told as the promotion was over I could have the same price, but not the double guarantee and other promotional offers and she could't let me use my go-card to purchase it.
I would have made the purchase on sunday if she hadnt discouraged me at the time; after all that is what I went there for, then today I am not given the same offers, finance (which I have from previous Harvey Norman purchases) was not available on dishwashers.
Seems having a GO card is a waste of time, she insisted I put it on my bank credit card (and therefore pay interest), saying that the GE finance costs them too much - why offer it then?
I feel that she deliberately discouraged me on sunday so I would have to pay more today. I didn't buy the dishwasher as the terms had changed so much. I wouldn't have wasted my time going to the store a second time if I'd known.
Really not sure that I want to shop at HN ever again. Have searched on-line but unable to find an email address to send a complaint to the store manager.