I visited the wangaratta store, dvd's were on special at$16.00 each.I was almost charged $24.95 each quanty 2. I thought that the price was excessive for non printable disc's, I had just been to another store and they were $23.00 for printables for 50. I also called into the Harrvey Norman Store in Shepparton on my way back from Melbourne where the DVD's were advertised at $9.95 but I paid $32.00 for the 2 but they were prinables which I accepeted.<br /><br />
I am have recently bought a TV at the Wangaratta store and other items at the same store but no more, I will never shop at your your7858a store ever again and furthermore I will tell other people the same thimg.<br /><br />
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Kevin Chandler 3/76 Hume Street Mulwala NSW. 2647.

Christmas mean to be full of happiness, unfortunately it's not how I feel, because I will be having a Christmas in a city of over 40 degree without a fridge.

I couldn’t find anything feedback or customer service session in Harvey Norman’s website, so I’d like to share this disappointing experience with Complaint Board.

I bought a WSE6100WA fridge from Harvey Norman Port Hedland on 4 December, It was printed on the invoice is "Stock from warehouse". However on 7 December, a displayed sample arrive our house, we refused it. I rang up the next day and was told a new one has been ordered and would arriving Harvey Norman shop and delivery to me on 24 December. I haven’t heard anything during 8 -22 December, I rang up again on 23 December just to make sure Fridge will be there in next day, then they finally told me that there is NO fridge for me because it’s sold out in Australia, the order from Vietnam will be arrive on 14 Jan 10. I would appreciate a phone call in advance to tell me I wouldn’t get Fridge before Christmas so I can prepare working around it.

The Fridge was sold at a low price, but that’s what they said on the flyer and that’s why we walk in Harvey Norman not other shops. Shop manager suggested me to pay more switch to a different model. NO, that means I’ve been waiting for all this time for nothing. I could have paid that amount of money and got Fridge two weeks ago at other shops.

We’ve been working so hard whole year, and recently move to a new house, we arrange people around on Boxing Day and so looking forward to have a family/friends gathering to relax and celebrate the festival season. I don’t think this is going to happen with out fridge.

I still want this Fridge so I wait, after that I don’t see I would ever walk in Harvey Norman shop again.

I have purchased Replacement Program extended warranty by paying additional fee when I purchased a printer, which extends the warranty for additional 12 months after manufacturer's warranty expires. The printer broke after the manufacture warranty was expired, so I tried to claim a replacement through Harvey Norman. However, the price of the exact same printer model have been gone up since I purchased it, and Harvey Norman will not hand out the replacement eventhough the warranty is titled "Replacement Program". They will only offer store credit. Now I end up with no printer, and store credit is not enough to buy the same printer. They want me to pay cough up more if I want the same printer.

Please save yourself from troubles, don't bother with Harvey Norman.

Bought a new fridge and washing machine from a salesperson called harken at harvey norman in morrabin.
When the fridge was delivered it came without a box, and on further inspection i found a number of scratchers and a dent on the side of the fridge. I rang the store and spoke to the jerk who sold me the goods and was informed I should have known about the damage as the fridge was discounted, I explained to him that if I had known I wouldnt have bought the item.He was so insistent that I accept the situation and It was only when I explainedto him I work at a school that has done a lot of business with him he backed down. He promised that he would replace the fridge with a new model due in the following week.
The following week came and went and no fridge, so I rang and I was informed in avery rude voice not to bother calling again as he would call when it came in, to which I replied I had every right to call and in fact he should have given me a curtesy call with an apology. It is now the third week and when I called was informed the fridge would take another 2 weeks, So after copping another rude mouthful from him in which he called me a liar (funny that) I informed him I would be speaking to the franchise manager, his words were "dont bother as you wont get anywhere the salesmen are always looked after" I wonder if Mr Harvey Norman is aware how tarnished his name will become if customers like me continue to be treated with such disrespect.

I purchased a 32" LCD tv. We used it for 3 nights and noticed the sound stopped intermittently. I took the TV backon the Forth night and advised them that it was faulty and I would like a replacement or a refund. They made a lot of excuses about the manager not being there and cant make those decisions although evenually the manager did appear. The manager advised me that I need to prove that the set is faulty. I suggested that the fault only happened intermitently and he said well he needs to check that it has a fault. Why the hell would I go to the trouble of taking a Television back to the store if it was fine, I had negotiated the best price available and there was no reason for me to lie. So I said I gues I have to leave the set here to which he replied you can take it if you wish. Then how can he test it? So I guess if I take it I need to accept that there is no fault. Other customers became interested in the comotion and I started explaining the problem to them. They agreed that the treatment was poor and incorrect. The staff seeing that I was talking to other customers demanded that I leave the store. I stood out side the store talking to people as they passed me by and then a security guard was called and removed me assulting me on the way out. I wish I could find the people who witnessed all this. Now I have no TV.