I HAVE RECENTLY PURCHASED A LAPTOP COMPUTER FROM HARVEY NORMAN SUPERSTORE IN PRESTON AND USED IT FOR ONLY3 WEEKS WHEN THE KEYBOARD STOPPED WORKING. I PAID A TOP PRICE FOR IT BECAUSE IT WAS TO BE USED AS MY BUSINESS COMPUTER AND NEEDED IT FOR SOME URGENT JOBS. I TOOK IT BACK TO HARVEY NORMANS IMMEDIATELY BECAUSE I NEEDED IT SOON AND ALL MY JOBS WERE IN IT.
AT THE REPAIR COUNTER I WAS TREATED BY THE TECHNICIAN VERY RUDELY AND SAID HE WILL CONTACT ME WITHIN 3 DAYS. A WEEK LATER I RANG AGAIN TO FIND OUT WHAT IS HAPPENING AND A MAN WHO CALLED HIMSELF THE STORE MANAGER BECAME SO RUDE HE STARTED SAYING THAT HARVEY NORMANS DO BUSINESS THEIR OWN WAY NOT LIKE OTHER STORES, IF THE PRODUCT IS FAULTY IT WILL TAKE WHATEVER TIME IT TAKES TO REPAIR IT, NO EXCHANGE OR REFUND LIKE OTHER STORES IS DONE HERE ETC. ETC. EVENTUALLY I HUNG UP THE PHONE AS IT WAS TOO MUCH FOR ME TO TAKE. I WAS VERY CONFUSED AND DIDN'T HAVE ANY CONFIDENCE IN THEM AND DECIDED TO BURROW A LAPTOP FROM MY BROTHER IN LOW AND STRUGGLE TO CATCH UP THE WORK I HAVE LOST.

I HAVE TOLD MY STORY TO MANY OF MY FRIENDS AND ADVISED THEM TO AVOID HARVEY NORMANS WHEN CONSIDERING BUYING COMPUTERS
I FELT DECEIVED THE DAY I SPOKE WITH THE SO CALLED STORE MANAGER AND SUFFERED FINANCIAL LOSS BECAUSE OF THEIR INABILITY TO HONER THE WARRANTY AGREEMENTS IN TIME.