harveys

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Category: Home & Garden

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United States

harveys Reviews

Durbinator11 July 7, 2011

Poor customer service

AVOID THIS COMPANY AT ALL COSTS - worst customer service I have ever experienced. Accused my staff of lying and did us out of £300 - BEWARE!

We have ordered the same product for three years. The same person has been ordering the product for three years. When the product turned up in the wrong colour we were accused of ordering incorrectly! Staff member put the phone down on me.

Deliveries often turn up in odd boxes that have been used to transport food and other goods. The company is extremely unprofessional from the top to the bottom. Will never do business with them again and will also inform other businesses of the poor experience I have had.

Davethoburn April 14, 2011

NON DELIVERY

THE TEXT BELOW HAS BEEN SENT TO YOUR (HARVEYS) CONTACT US PAGE - REPEATED CALLS TO PEOPLE FAIL TO GETVRESUL;TS - YOU HAVE OFFERED TO REFUND OUR DELIVERY CHARGE OF £59 - WONDERFUL THAT, SEEING AS HOW NOTHING HAS BEEN DELIVERED!!

YOU (HARVEYS) HAVE NEARLY £3, 000 OF MY HARD EARNED MONEY AND I HAVE NOTHING!! YOU ARE NOW OFFERING ONLINE SALES OF 50% REDUCTIONS + EXTRA 15% IF DEAL IS ONLINE!! HOW ABOUT GETTING ME A 65% REDUCTION AND ALSO DELIVERING MY FURNITURE?? SOMETIME VERY SOON WOULD BE WELCOME, AS THIS IS NOW WELL PAST BEING FUNNY - IT IS IN FACT TOTALLY DEMORALISING, DISHEARTENING, DISAPPOINTING AND DEPRESSING - A UNIQUELY BAD RETAIL EXPOERIENCE FROM YOU (HARVEYS) FOR MY WIFE AND I - CAN YOU PLEASE DO SOMETHING? NOBODY ELSE SEEMS TO CARE, SO I'M HOPING YOU WILL!

still waiting for info on the furniture we ordered last year! NOBODY SEEMS TO CARE!! I'M NOW TOTALLY CHEESED OFF WITH YOU - AND THE TEAM VALLEY STORE - NOTHING SEEMS TO BE GETTING CHASED UP!!! OTHER PEOPLE WHO ORDERED ITEMS FROM THE THE SAME RANGE AFTER US ARE SITTING ON THEIR FURNITURE, BUT FOR US?? NOTHING!! YOU LOANED US A SUITE, BUT THE DELIVERY TEAM COULD ONLY GET THE 2 SEAT SOFA IN OUR HOUSE, SO THAT IS ALL WE HAVE, AS OUR SUITE WENT TO OUR DAUGHTERS (ON YOUR PROMISE OF DELIVERY ON 16-3-11!!!) CAN A SENIOR MANAGER INVESTIGATE AND RECTIFY THIS? IT'S BEEN HINTED THAT THE PROBLEM LIES WITH YOUR SUPPLIER, BUT YOU - HARVEYS - HAVE ALL MY MONEY - NOT YOUR SUPPLIER - MY CONTRACT IS WITH YOU, AND YOU HAVE VERY VERY BADLY LET ME AND MY WIFE DOWN, WITH NOT A CARE IN THE WORLD IT SEEMS??