|
dr.azhar ali
July 9, 2011
no internet
i have a hathway internet plan where i pay every 6 months. for the past year, i have to make a call every WEEK and inform the call center about no internet connection. the response i always get is that i will get the connection within an hour or so. however in reality i don't have internet for weeks. at present i'm not having internet for the past 5 weeks. and yet i pay regularly every 6 months. the company is the worst broadband provider according to me and i would love to see some serious action against this company. thank you.
|
|
|
deepesh1
August 25, 2009
poor service
I have been a hathway customer since 2 months & my subscription plan is 512 blast quaterly. i am supposed to get a speed of 512 kbps & free usage time is from 24:00 - 07:00.
i have been using it since 2 months & the speed is dead slow during free usage hrs. Inspite of complaining several times no action has been taken & my main purpose of taking that plan is to download large files at night, but its not being possible with the speed they provide. Their technicians are wonderful liars & cheaters. overall their service is terrible. All they do is woo customers with false promises, after getting the connection & paying the bill they turn a deaf ear to their complaints.
|
|
|
September 6, 2008
Awful company
Inspite of daily calling it has been only commitment given and reasons to hear from the customer services person attending which seems to berevinding daily saying that it is migration/data transfer/signal / local cable. The commitment given that it will be done today morning/noon/evening/midnight seems to be only to pacify the customer with no closures.
There seems to no on bringing things to closure. Never come across such a bad service
|
|
|
August 13, 2008
Not getting good speed
I am not at all getting even good transfer speed of net and my download speed is only 2-5 kbps but ma in a plan of 128 kbps! I see how cheating they are doing.
|
|
|
June 10, 2008
Delay in Installation
I have paid a cheque of Rs.1798/- for a new Hathway connection, they said the installation would be done within 3 - 5 days, it has been 9 days but the installation is still not done..It has been very ridiculous service, the excuse I am getting is its raining so they cannot put up the cables..
When I call up the customer care they are not sure what to do and they give me the Mulund Branch nos. as I reside in Mulund. The executives at Mulund branch give me false promises that it would be done today/tomorrow and this is going on since last 5 days..I work for a USA company and hence I need to work from home sometimes.
Even today they assured would be done by 2pm but surprisingly no one turned up till now...I never thought such a brand would give a pathetic service.
|
|
|
March 7, 2008
Very poor service!
Hey chennai people don't give hathway connection its good for nothing. Poor service. Low speed issue. Server problem. Call center people is totally waste. They have took 4 days for my renewal after renewal cable problem. Many times i have called call center. Terrible service, beware!
|
|
|
July 23, 2007
Worst broadband service
I am staying in vij'ngr b'lore... we had taken hathway broadband service with a tariff plan of 512 kbps... 3gb download... 3 months validity... for Rs 1500 /-...
From past 40 days we are using it... but for only 15 days we got the service and remaining 25 days there was no service at all.
We called the customer care so many times... they told that there was some problem in our area and within short time they will fix it... but still it is not... we are fed off with this service...
Finally we have decided to deactivate the service and go for other service providers.
|
|
|
May 2, 2007
Broadband connectivity problems
I stay in HSR Layout Sector 1. I have been using Hathway Internet connection for a few months now. Recently (around 19th April 07) my internet connection stopped working and I came to see the worst face of a service provider. Please read below :
1) The so called service line is always busy or disconnected.
2) After a few days I could get to their operator who said the connection would be restored in 2 days.
3) Even after 25th Apr the internet was not working.
4) On 1st May I logged another complaint. I was told there was NO record of my previous complaint! Airtel is better in this regard.
5) On 2nd May I got a call saying they would take another 2 days to restore the service and when I asked for written answer they rejected it!
I suggest people avoid Hathway.
Regards,
Hemant.
|
