Hi folks,

They are sick... Services are pathetic... they promised a lot... But the customer as well as technical services are screwed up which they claim customer value addition... Really man hathway sucks! These guys are very sloppy. I got myself taken a new internet connection to 512... so called speed... But the pain in the ass is it, never gets connected to internet. That installation engineer told me to wait for 30 mins so that the blinking light on modem will settle down. Its going to be more than 72 hrs since then. After repeated calling these service engineer never turned up... New advancement is, atlast its settled down but in 'off' mode. No blinking at all.

The height is just go to their website u would find a news about hathway implementing "oracle financial erp" to streamline. Process... hey guys hold on. You should have something in place then only u can streamline. Right. First they should make their basic clear... They are dreaming of servicing broad band... ridiculous. All the losers are their employee...

on 7th July, I paid for 512kbbs speed internet prepaid connection with Hathway Broadband services with an assurance of that it would be connected on 9th July, 2007. In spite of our repeated calls on Monday, 9th July, 2007, the local people miserably failed to give the connection and on 10th Morning, I started my reminders after umpteen reminders to several people, the connection was made available by 6 p.m. on 10th of July, 2007 having lost my business on 10th July 2007 with fervent hope, I opened the Hathway connection in my system. Alas, there was no connectivity. Immediately, I made a complaint by 7:30 a.m. A complaint number was given as 2034. I made several calls to the customer service department from morning to evening, say about 30 to 40 calls, to Akbar, Kamal, Venkatesh etc. But, none of them made any attempt to solve the problem for the whole day till now. Even now, I do not have the connectivity. I am sending this mail from a browsing center. A horrible and pathetic way of serving the customer.

I have lost the business today and the people who have been trusting me could not continue the trust because I was not able to deliver the results for the want of broadband connectivity.

The above episode is classic example of your customer service. Now, I am being driven to appropriate forum for put forth my grievances to consumer forum. Everyday delay is a loss to my business and I have to search a new business. I hope you will take immediate steps for solving the connectivity problem.

Ravichandran. N
My Hathway broadband account No: 194640/Alwarpet, Chennai.