I FROM MUMBAI HAD 256 LITEWAY HATHWAY INTERNET CONNECTION FROM APRIL 2007 AND PAID 1000 DEPOSIT WHICH IS REFUNDABLE. I HAD TO FACE LOTS OF PROBLEM DURING BROWSING SOMETIMES SERVERR USE TO BE DOWN FOR 5-6 HOURSTHRICE IN A WEEK AFTER THAT THE SPEED WAS EXTREMLY POOR NOT EVEN 100 KBPS DURING DAY. I HAD CHANGE LOTS OF PLAN BUT NONE ALL OF THEM GAVE ME THE SAME RESULT. AT LAST I HAD TO TAKE A DECISION AND DISCONNECT THE CONNECTION. SO I SURRENDERD THE MODEM IN AUGUST 2009 AND TOOK A ACKNOLEDGEMENT FOR THE SAME BUT ITS WAS VERY REDUCULESS THAT THEY CHANGED THE PLAN AND SEND ME THE BILL FOR THE NEW PLAN. I WAS REALLY ANGRY AND TRIED TO CALL UP MANY TIMES AT LAST I GOT THE RECOVERY NO OF MR. MAHESH SAWANT HE AGREE FOR THE MISTAKE THAT HAPPENEND N PROMISED THAT I WOULD GET THE THE WHOLE DEPOSITED BACK VIDE CHQ.. IT TOOK HIM 2 MIONTHS I GUESS I HAD INVESTED MORE THAN 300 RS TO CALL HIM FOR THE SAME. MR. SAWANT THEN SAID THAT I WOULD GET A REUNF OF RS, 577.00 I ASKED HIM TO CLARIFY ABOUT THE DEDUCTION BUT HE FAILED TO GIVE SO. FINALLY I RECIEVED THE CHQ OF AMT 577.00 ON 16TH NOV 2009. SO THIS WAS REALLY HARASSMENT FROM HATHWAY INTERNET AND IN LIFE I WOULD NEVER EVER SUGUEST ANY PEOPLE IN INDIA TO HAVE THIS BAD INTERNET SERVICE PROVIDER. TODAY I HAVE TATA BROADBAND INTERNET CONNECTION AND IM VERY SATISFIED FOR THE SERVICE AS WELL FOR THE SPEED THEY PROVIDE.