I had subscribed for Hathways SKYWAY REGULAR plan where mentioned a speed of 512kbps. I am paying 1797.00 per month for this high speed. But unfortunately from day 1 i am getting a speed of 3-5kbps. After repeated followups an engineer came from hathway after 8 days of my complaint i.e. on 14th Feb 2008and then left my house with a note "STATUS INCOMPLETE". There was no change in the speed. Then another person came on 19th Feb 2008 and did not solve my problem.

The customer service guys says that the engineer will take care of this. The engineer says the technical team will handle it. Technical team says that the engineers will handle it. I had writteb a complain email about the speed to the seniors of hathway like Avinash and Vijay G.It is now just about a month and still i get the same speed of around 3-5 kbps.

I checked the speed and line capacity provided to me by hathway thru online speed test websites. I was shocked to know that i am provided a line of 256kbps( whereas the plan mentions a speed of 512kbps). When asked to increase the speed, i was told to pay 20% extra.

I feel cheated. My money is hard earned and i value my hard work. Please help.

NO CONNECTIVITY SINCE LAST 30 DAYS NOONE HEARING THE COMPLAINT

Cable operator denies to provide the subscription.

Very Worst and Very Poor service called Hathway. If not able to provide service please close the company. Don’t cheat the customer.

Below mail is self explaination:

-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Saturday, March 29, 2008 2:23 PM
To: [email protected]; [email protected]
Cc: [email protected]; [email protected]
Subject: RE: Complaint

This is *eighth* reminder. I'd like to inform you that, I have already shown my current receipt and previous receipt/cheque to your kothrud representative. Why so much delay?

Regards,
Pawan Powar.


-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Wednesday, March 26, 2008 2:55 PM
To: [email protected]; [email protected]
Subject: RE: Complaint

This is *seventh* reminder.

Regards,
Pawan Powar.


-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Wednesday, March 12, 2008 3:56 PM
To: 'Pawan Powar'; [email protected]
Subject: RE: Complaint

This is *sixth* reminder.

Regards,
Pawan Powar.


-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Tuesday, March 11, 2008 7:56 AM
To: [email protected]; [email protected]
Subject: RE: Complaint

This is *fifth* reminder. Anybody listening?

Regards,
Pawan Powar.


-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Monday, March 10, 2008 3:10 PM
To: 'Pawan Powar'; [email protected]
Subject: RE: Complaint

This is *fourth* reminder.

Regards,
Pawan Powar.


-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Friday, March 07, 2008 2:06 PM
To: 'Pawan Powar'; [email protected]; [email protected]
Subject: RE: Complaint

This is *third* reminder.

Regards,
Pawan Powar.

-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Wednesday, March 05, 2008 8:09 PM
To: 'Pawan Powar'; [email protected]
Subject: RE: Complaint

Did you get a chance to look at this? This is *second* reminder.

Regards,
Pawan Powar.


-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Tuesday, March 04, 2008 8:43 PM
To: 'Pawan Powar'; [email protected]
Subject: RE: Complaint

Did you get a chance to look at this?

Regards,
Pawan Powar.

-----Original Message-----
From: Pawan Powar [mailto:[email protected]]
Sent: Monday, March 03, 2008 8:36 PM
To: [email protected]
Subject: Complaint

Hello,

My customer id is 104900. I have enrolled for 512 Blast New Xtra (Receipt No. 30751, dated 23/01/2008). But your customer care is saying that my plan is 512 Blast New Quarterly. I treat this as *shear* negligence from your side. Please resolve this ASAP.

Also, in spite repeated complaints at your customer care center about speed NOT up to mark (I get speed of around 140 kbs, though I have enrolled for 512kbs), no one bothered to resolve this issue.

Regards,
Pawan Powar.