I was really excited to use HauteLook. I ordered three items, two were good quality, but the boots I ordered were extremely low quality (plastic soles, very chemical smell to them, poor quality, could see glue on outside of boots, entirely fake materials). I returned them, and had a $10 restock fee. I used my credit ($35) to get a necklace, which arrived broken. The necklace was listed at $100 retail, on sale for $48, it looked pretty, and of quality materials, on the website. In person, it was a necklace which might have a wholesale value of $18-22. (I should know, I have bought clothing and jewelry for clothing stores to stock.) It was broken in three places and made of really shoddy material. When I asked Haute Look to refund half the purchase price (and I would repair it myself), they said no. I asked to return it outright, and they said they'd only return $13 to me because I had purchased the rest of the item with store credit (from the original faulty item). This place sells poor quality goods and markets them as high quality goods at a discount. Their return policy is suspect and their customer service is poor. DO NOT BUY from Haute Look; you don't know what quality you're getting and if disappointed, you won't get your money back.