Hautelook

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Hautelook Reviews

Verypissedoff March 17, 2011

Dishonest and greedy business

I purchased a WHITE pre-owned Dolce & Gabanna peacoat from www.hautelook.com for about $500 in total (incl. tax and shipping) during their "decadestwo 1 Italian label" event in late February, 2011. I normally don't buy pre-owned items but the pictures they offered showed a flawless coat and their description mentioned "next to new condition", so I ordered it. The item arrived on March 1, 2011 and I discovered a thin stain on the front of the coat (which looked like a pen mark). I immediately reported it to hautelook.com. I opened the coat and also found multiple dirt stains all over the lower edge inside the coat. Again, this is a WHITE coat and stains are fetal for white coats! This case was also reported and filed (I sent pictures of this to hautelook.com reps). Hautelook.com refused to let me return it since it was a final sale and offered me $50 for dry cleaning instead after a few days of dispute. I said I prefer to send it back and have them dry clean it and then send it back to me; and that if the stains are all out, I'd be more than happy to take it back. They emailed me back saying, all they can do is giving me $50 and if the dry cleaner is unable to get the stains out, it is their (dry cleaner's) responsibility. Either way, it is my fault to buy a bad product and they will not take a responsibility no matter what. I think it is my right to get what I paid for- I paid for a "next to new condition" coat, not a dirty used coat that I would have NOT bought if it was accurately described. I decided to report this so that there won't be victims like me in the future and that hautelook.com stops deceiving their customers. Anyway, if you buy anything bad from hautelook.com, know that they won't take the responsibility.

Justin September 27, 2010

Shipping scam

Did you know when you place additional Hautelook orders in December of 2009, and all the way until April of 2010 as far as I know, on the same day for FREE ADDITIONAL SHIPPING their system does not automatically recognize your previous order? You pay shipping every time you order! A computer system not automated? Really? In this day and age? RED FLAG! You are or were forced to place the order with no more than 5 items and then you could order another 5 items. This has sense been removed from my account.Unless YOU CALL and REQUEST REFUND for OVER CHARGES, you will pay the shipping? Abhorrent!!! SCAM!

I started shopping Hautelook in December after major surgery. I was thrilled with the merchandise and shipping offers that appeared as standard flat rates like Ruelala, Gilt, etc to be part of the deal. Free shipping on additional orders all day, special shipping rates, etc. Not only has Hautelook changed their policies, they did not notify anyone!

Considering these companies make it very difficult to find a complete invoice online or even shipped with your own order, it is really hard to keep track of your account. It obviously benefits the companies for you not to realize how much you have spent but more importantly, YOU can not find "mistakes" in your own account. Hautelook had to refund me over $100 in over charged shipping fees. Some came as credits and others I actually received a check in the mail. Further confusion!

I feel their practices are deceptive but get lured back in with the credits they give from my obvious found blatant, inexplicable errors. I have been pleased with merchandise until last Custo order. I wear same size as always. Nothing fit! Sale was in s, m, l instead of Custo's 1, 2, 3.

Be careful but they do have fun merchandise. Hold their feet to the fire and shape up or ship out! I wish there was a way to investigate and make them refund all of the customers who were subject to this shipping scam that was really bad in December 2009!!! It is Sept 2010. Call them today! Get what is right and fair! never too late when it is a scam and they are in business with many positive reviews!!!