Purchased $15, 000.00 worth of furniture with the gold protection plan. The plan was not worth the paper it was printed on. I demanded a refund and EVENTUALLY received it. There were so many problems with the items I ordered, they had to come get everything and reorder EVERYTHING AGAIN. So even after receiving all new items, (two living rooms suits) it still contiuned to fall apart literally everywhere. From the wood tables popping apart, the finish coming off the tables to fabric ripping out of the cloth sofa to the stitching coming out of the leather theater seating and the area rug literally just pulling apart just from being vaccumed. The expensive couch we purchased was made with no leg in the middle to support any weight so there are phone books underneith to keep the couch from sagging. It has already been fixed one time. The lighting has broke several times in the entertainment center and the customer service SUCKS! If I had to give them a grade, it would be an E! I just recently contacted Haverty's in Bowie for the tech's name and phone number to pay out of pocket to fix my chair and they refuse to even give me his name and number! What kind of sh*@ is that? Since when were cash paying customers turned away? I tried calling Bernhardt for some extra fabric and now it is discontinued. How would Havertys be able to fix my furniture if I still had the GOLD PLAN if the fabric is no longer available???? If anyone can help me with how to get some bernhardt fabric I'm open to suggestions!