Haverty Furniture's designer only had $$$ instead of design when she sold us our bedroom suite. The door had to be removed from the hinges in order for it to fit up the stairs. We failed to see the scratches until lights were placed in the bedroom. They said we waited too long - 1 month. The adjuster looked at the furniture, needed a flash light to see the obvious hinge scratches, and left. We were then called and told they would do nothing about it. No appeal. No recheck. We also received the wrong color furniture. Beveraly is the pits.

We found so many pieces of furniture in Haverty's that we were pretty sure we would end up furnishing most of our new home with stuff from the Raleigh store. WRONG. In a nutshell: It's overpriced for the quality, furniture arrived damaged and customer service was bad.

We ordered a living room set and a bedroom set (probably spent between 4-5k). When the furniture arrived the couch frame was smashed in and the leather accented headboard was covered with indentations from where they rested furniture against it. When they came back to bring us the replacement furniture (oh, we had to go a weekend without a couch because of their mistake--they wouldn't even supply us with a loaner), the couch was fine but the second headboard was damaged. The third time they came to replace the headboard they kept it in the box and it arrived undamaged. Why they don't always deliver anything with leather in a box to avoid damage is beyond me...except maybe they don't want you to see the box that says "Made in Vietnam."

During this experience the receptionist at the local store was incompetent and rude. The customer service reps in Atlanta just plain nasty. One even suggested that the indentations would "pop out" after a couple of days. When I said it's been more than a couple of days...she actually huffed and asked if I "just wanted to order a different set of furniture?" I told her, "No, I just want the furniture I ordered to arrive undamaged."

They ask you when it's convenient to deliver furniture and when you provide dates and times, they're never convenient for Haverty's (we don't deliver to THAT town on THAT day, or it takes TWO days, etc.) I even had one person tell me about all the federal regulations that "protect drivers" and make it difficult to schedule deliveries.

Funny thing is, I ordered some pieces on Overstock and they arrived faster, with no shipping costs and they were undamaged! Oh, and they were a zillion times cheaper and same or better quality than Haverty's.

Hey accidents happen...it's the way you handle those accidents that will make or break you. Haverty's needs some serious lessons in customer service. Had they treated me with some sort of respect instead of being ticked off that I actually wanted unbroken furniture- I may have gone back. Instead, we went somewhere else to furnish the other rooms.

Bottom line: if you want to spend more money for average quality furniture that will likely arrive broken...then Haverty's is for you!

I went into a Haverty Store here in Richmond, VA and was approached by a slaesman. I advised him that I was just looking, well in doing so I found some items tha I wanted to purchase for my home but i had some concerns because I have minor children and i did not want to pay all this money only to have it fall apart. Well the salesman told me abot the so called protection plan and he sold me on it and I decided to make the purchase. The salesman wanted me to open a store credit account and I told him that I would rather pay cash so he wrote down the extact amount that I needed to pay for the items I wnated including this protection plan. I went to the bank and withdrew the money and came back to the store and paid for the items. Well, I nver recived the items I paid for come to find out the salesman stole my $5ooo and when I complianed to the store they called the police on me because they felt that i was lying because this man had worked for them for 20 years and was one of their top sales people. it wasn't until he stopped coming to work and they received calls from their white customers that they began to see that there was something going on with the this guy. I pressed charges on the employee because the store would do nothing and he was found gulity and sentenced to jail and order to pay all the monies back. Well I turned around and sued Havertys becuase I fell that they were responsible for thier employees actions because he was representing thier company and they should be held laiable. I took them to court and won. I would have been willing to work with havertys if they would have taken a different stance with regard to the actions of their employee but they didn't care anything about the customer, little oh me and a single black mother at that. They even had the nerve to ask where I got the money to purchase furniture from them. Yeah I have told everyone that will listen to me about this store and not to shop there because they only care about how much money they can make and nothing else.

Six weeks after paying for a sofa, Haverty's calls to set up delivery appointment. After several phone calls and emails instructing me to be home for delivery in a 4 hour time period on Wednesday, I change my plans for the week, drive 316 miles back early from vacation because I need the sofa. On Monday afternoon Havertys calls to say they are changing the delivery date, and not just by a day or 2 but until the following Wednesday! Why? Because they only deliver to my neighborhood (15 miles from the store)on Wednesdays!

My thoughts: If Haverty's is this unreliable and has this much disregard for the time of their customers, how bad will their customer service be if there is a problem with the furniture? Even after spending $299 for added protection. My guess? Don't count on them. I really regret buying from Haverty's.

I purchased a Mitchell 866600 Sofa along with 2 other pieces from Havertys in Ft. Myers, Fl. The fabric and construction seemed to be good quality in the store, but upon delivery it is the worst example of a sofa I have ever seen.

I am totally disgusted with this item. The 3 cushion sofa has a separate spring support system. The cushions are very firm, but the end ones compress into the arms of the sofa and will not return to a decent position when you get up. I have to pull them back up each time someone sits on it.

All 3 cushions compress at the fronts so you are always at an sloping angle as well. The texture of the fabric is the only reason I have not slid onto the floor, but a silkier fabric would allow that to occur.

A repairman was sent out, and said there was nothing he could do except recommend a replacement, which was offered to me by the manager of the Palm Harbor store. I only had 20 days to select a replacement sofa.

The store had absolutely nothing in stock that would match any of my other

decor, and I could not wait for a special ordered sofa to come into the store, so I decided to try and live with this most uncomfortable sofa.

It got even worse, so I placed a piece of plywood under the cushions to see if that would help. The cushions still sink, slope and look terrible.

Havertys does not tell you the manufacturer of some of their items, so I can't go back to them either. Just want to let others know that Havertys quality is not always as it seems.