I ordered a dresser and when it arrived one of the drawers was dented. The whole dresser had to be replaced as per your policy. When I scheduled the replacement piece I requested the last possible since my Wife and I work full time jobs. The day before I received a e-mail stating that the delivery would be between 9am and 11:30 am. This does not seem like the last delivery time possible. When I called customer service about this I was told that they could not change the time and I could schedule another day but there was no guarantee that the delivery time would be any later. It was also stated that the truck was already loaded and the furniture would ride around in the truck all day and may get damaged. What kind of comment is that? I also ordered a table before the replacement dresser was delivered so they could be here on the same day. I was told the table was back ordered and they did not know when it would be in or if the manufacture was even making the table anymore. I called another store and I was told by them that they had 2 in stock. When I called my store back they told me that the other store was not reading the computer screen right and there were no table. After I called customer service and they told me that the tables would be in later in the week. I never received a call from my store to let me know this information and wonder if I had never called if I would have received my table or it would still be "back ordered". Finally after my table and dresser was delivered (I had to lose a days pay to stay at home and wait for the furniture since I did not want it to get damaged) the dresser has spots on the drawers where stain is missing. I now have to wait at home on a Saturday and wait for a technician to come and tell me what I can do about it. I am so displeased with Havertys that I will never buy another piece of furniture from them and will never recommend them to friends. The only thing that customer service tells me when I call is "I'm Sorry".

Since my last entry, I have received 419 more emails from people that I have helped and 186 new emails from those wanting assistance with locating furniture at 1/3 or lower the price of Havertys. The total amount of people contacting me about their savings was over 1, 000. The savings by consumers was far below the amount I originally predicted. Just by the numbers presented to me by those choosing not to purchase from Havertys, those consumers saved on average of $3, 500.00. Lets do the correct math. We will use a low number also to reflect those from the 186 email bracket. If 700 people saved on average $2, 000.00, Havertys lost a minimum of $1, 400, 000.00. That savings was passed directly to those consumers choosing to believe they could get a better deal for the same product elsewhere. The day will come when Havertys will have to take this matter seriously and be prepared to be judged not just on their ridiculously high prices but the lies concerning quality, protection plans and foolish delivery charges. I challenge everyone to think before you buy. Why pay more for the same product just because it came from Havertys. You can save thousands of dollars. So if you are interested in a product from Havertys, email me at enoch 17 @ wmconnect.com with the name of the item and I will tell you who makes it, where to locate a dealer in your area to purchase from and what you really should pay for the item.

I ordered office furniture from Haverty's one month ago. Had furniture delivered and it needed repairs. Scheduled a service call. They came out and couldn't fix the furniture. Had the file cabinet replaced. The books cases now needed repair. Called for another visit. They came out and within 5 minutes said he could not repair it alone and needed another guy to help. Once again scheduled another service. Both repairmen came out and once again could not fix the furniture. Now will have to have the middle bookcase replaced and another delivery date set up. Five visits later, the furniture is still not correct. Customer Service supervisors are worthless. I will never buy furniture from them again and will be reporting them to the BBB. I'm sure they won't compensate me for the inconvenience they are causing me and my office. I will have taken 6 vacation days out of my schedule to accommodate their poor customer service. When I buy so call "quality" furniture, I expect it to be perfect upon delivery. I will be telling friends and family to not buy from them.

I purchased a lift chair for my father in April. It was not delivered until May. On September 12, the chair quit working with my father in a reclining position. (He's 84) Since then we can not get the chair fixed. Oh, we paid for the Golden Plan, but was told with a lift chair it would be repaired in 3 days if anything happened. Well today is October 15, and the chair still hasn't been fixed. My dad can not get up and down. He has been to the doctor twice to get medicine for his knees since this started. DON'T BUY Haverty's!!!

If you ever wondered why Havertys does not "haggle" prices... let me inform you as to why. The company has lost a lot of money recently and instead of reducing prices to help the consumer, they have raised them to make up for loses. Havertys will not lower any price regardless if you buy a house full or pay cash. Let me show you how much Havertys has lost...

Havertys loses $2.3 million.

By XXXXXXX -- Furniture Today, August 11, 2008.

ATLANTA — Havertys reported a second-quarter net loss of $2.3 million and said that with no end in sight to “brutal” business conditions, its focus is on controlling costs and preserving cash.

The loss for the period ended June 30 compared with a net loss of $1.4 million for the same period a year ago. For the first six months, the Top 100 company posted a $1.3 million loss, compared with a $520, 000 loss a year ago.

As previously reported, net sales for the quarter decreased 10% to $168.4 million and same-stores said fell 12.7%. The company, with 124 stores in 17 Southern and Midwestern states, also announced that its July sales were $62.9 million, down 7.3% from the same month last year, as same-store sales decreased 10%. The company also announced that it will no longer release monthly sales figures.

Through the first seven months, sales declined 6.6% to $416.5 million and same-store sales decreased 9.5%.

“The current economic conditions, which have had a brutal impact on the residential furniture industry, show few signs of abating in the near term, ” said President and CEO Clarence Smith. “Our focus is on cost containment and maintaining our strong balance sheet while enhancing our competitive positions in the markets we serve.”

Smith said gross margin in the second quarter improved to 51.2% from 48.6%, reflecting “our continuing commitment to closely managing our inventories” and the decision to shift more of the customers on long-term financing plans to third-party lenders.

Smith said selling, general and administrative expenses were mostly lower, but the reductions were partly offset by increases in delivery fuel costs and third-party credit expense.

In a conference call with the investment community, Smith noted several cost-cutting initiatives under way, including the use of new Web conferencing technology to cut travel and training costs; adjusting distribution and delivery schedules and staffing; revising its outsourced credit programs, moving to “more cost effective” promotions; adjusting advertising by market; and reviewing real estate leases for possible rent reductions.

He added that the company has cut its store growth plans and that its $7 million in capital expenditures related to stores are for projects that were initiated in prior periods and normal store maintenance. Planned capital expenditures during 2008 for distribution and information technology are $5.7 million.

Haverty Furniture.

Earnings per share are fully diluted, and all figures in parentheses are losses or declines.

(a) Includes income tax benefit of $1.6 million in the 2008 quarter, $818, 000 in the 2007 quarter, $799, 000 in the 2008 six months and $296, 000 in the 2007 six months.

Quarter ended 6/30 2008 2007 Change.

Sales $168, 412, 000 $187, 104, 000 (10.0%)

Operating income (3, 968, 000) (2, 806, 000) —

Net income (a) (2, 309, 000) (1, 351, 000) —

Earnings per share (0.11) (0.06) —

6 months ended 6/30 2008 2007 Change

Sales $353, 665, 000 $378, 177, 000 (6.5%)

Operating income (2, 570, 000) (2, 502, 000) —

Net income (a) (1, 277, 000) (520, 000) —

Earnings per share (0.06) (0.02) —

The choice is yours. Either pay full price with Havertys, or shop around and find the same item at 1/3 or less the cost. I know what I would do!!!