We were unable to fly to Maui in March of this year. So we called Hawaiian Airline. They said no problem we will issue you a credit. When I said that the credit card number had changed, she said, "no problem, it just had gone through". When I checked the credit card the next month there was no credit. Upon calling HA, they indicated that this was a internal credit and we had to use it within 12 months, subject to possible additional fees.

We had purchased the tickets on the web site for $688 each(that was before Alaskan Airline started the same route). Once we were ready to change our tickets, we were told that we can change them only by calling them. For the period of interest, the e-ticket cost now $472. When we called them, we were told we had to pay an additional $350 per ticket. Upon asking for a supervisor the price was reduced to $175 per ticket. We still did not like it, as I pointed out to them that the prices had actually been reduced between our first reservation and the one currently available ($215).

When contacting their Consumer Affair Office twice asking them for 1) a refund - DECLINED and 2) for waving of the addtional fee - DECLINED.

At that point I wrote them back and told them they were Penny wise and Dollar fullish.

So we are paying the additional fee and will make sure everybody is aware of Hawaiian Airline short sightedness. I hope we have convinced others to use another airline even if it is for a few dollars more.