In March 2010 I saw that Hawaiian Airlines was advertising a feature for "Hawaiian Miles" members that would allow them to book a Roundtrip flight paying one leg with Dollars and the other one with Miles. I was planning a trip to Manila and decided to convert 49, 000 Amex points (worth $ 490.-) into Hawaiian Miles so that I could pay one leg with Miles, as advertised. (the cost for one leg was 60, 000 Miles, the cost for the RT in Miles was 120, 000. When I tried to book this flight I saw that each time when I switched one leg from Dollars to Miles, the other one was switching as well. I called their CS and was advised "this feature is not available on international flights". I asked the lady where this was disclosed and did not get an answer. Even when I made a second booking a few months later it was still the same thing: I had to pay the entire trip in Dollars and was not able to use the Miles. I asked them to reverse the transaction and to give me my Amex points back but their answer was "this transaction was final, we won't reverse it".

They never commented on their failure to disclose that their offer was only for domestic flights and it looks like after I wasn't able to use the Miles on 2 trips they changed their system and made this feature available for all flights. Even two certified letter were ignored. Their idea is that I should book a third flight with them (within a few months before the miles expire) and that this would make their wrongdoing right. The problem is that I don't feel like I ever want to do any business with this company anymore and I don't see why I should give them additional business as a result of their false advertising.

HAWAIIAN AIRLINES RIPPED US OFF NOT ONCE BUT THREE TIMES FOR THOUSANDS OF DOLLARS.

My name is James L. Tucker. I live in California with my wife of 46 years. Our son, Bryon, lives on the island of Oahu with his wife, Arlene. We made plans to visit them in February of this year and began checking about ticket prices and went through Cheap Tickets (Ha!). Each time I checked the prices were going up, so, my son advised me I had better go ahead and purchase the tickets. I did so on October 22, 2009, and paid $579.00 for each of us. Our departure time was for 8:30 a.m. which was going to make getting on the plane on time would require an extremely early get up and travel down to LAX. So, in checking prices directly on the Hawaiian Airlines.com, I found that the ticket prices had dropped to $325.00 each for a total of $651.40. When I checked what penalty I would face to cancel my original tickets, it stated there would be a $400.00 penalty.

Since, even with the $400.00 penalty, I would still have over $700.00 to spend on a future flight, I cancelled our flight reservation through Cheap Tickets and purchased the new tickets through Hawaiian Airlines with a more reasonable departure time of 5:00 p.m.

RIP-OFF NUMBER ONE

Later on in 2010 we planned to visit some friends in Colorado, so I contacted Cheap Tickets to utilize the $700.00+ remaining on our account. I was notified that Cheap Tickets did not have the credit. Hawaiian Airlines held the money (credit). Well, there goes our Colorado trip. So, I contacted Hawaiian Airlines to see about purchasing tickets for a flight in 2011. I was told that it would cost us another $350.00 since we HAD TO PURCHASE THE NEW TICKETS AT THE SAME PRICE of $579.00 each.
I said, “No way, ” as well as a few other phrases.

As the deadline (October 22, 2010) approached we decided to put aside our pride and purchase tickets for $350.00 rather that loose the $1154.00 we would otherwise lose.

This time, after going on to Hawaiian Airlines.com and finding two round trip tickets in February 2011 for a total of $668.00, I contacted Hawaiian Airlines to book the tickets for a surcharge of $350.00. The representative now told me the cost would be over $600.00. In other words, they were charging me virtually the same price it would cost for new tickets. I asked him, “What did you do with the $1154.00 that you charged my account.” He (who sounded like he was from/in India) went into a legalized sermon on why it cost so much.

So, my canceling the original tickets cost my wife and I $1154.00, not $400.00 as stated in the

RIP-OFF NUMBER TWO

On February 1, 2010, I went online to Hawaiian Airlines to print out our (my wife an my) boarding passes. During that transaction I was offered to upgrade from coach to first class for $698.00. Since our original tickets totaled $651.20, and since they never showed me that the new total was going to be $1349. 20, it made it appear as though the upgrade was going to cost $698.00 total. They also told me that they could not print out my boarding pass since they needed more information and I would have to check in at the counter at LAX. (I believe this was done to avoid showing me the new total would be $1349.20). Even when I checked in at LAX I was never shown the total amount.

It was not until I went online on February 8, 2010, to print out the boarding passes for our return flight and, once again, they offered me a chance to upgrade to first class for $698.00, that I realized what had happened. I declined the upgrade and they allowed me to print out my boarding passes. I then immediately called Hawaiian Airlines and complained about the deceptive method they had used to get me to spend more than twice as much for our airline tickets than we had planned and saved for over a year to purchase. They said that, since we enjoyed first class accommodations on the flight over, they would not return our money.

I have never purchased anything online from any website that had not shown the total amount of the purchase. This was an obvious intentional misrepresentation and trap that I’m sure has tricked more than just myself.

RIPPOFF NUMBER THREE

Additionally, my wife had a pair of very expensive shoes stolen from her suitcase on the flight over to Hawaii. This could only have been done by an airline employee.

Hopefully, this information will make people aware of how deceitful and cold hearted is Hawaiian Airlines. A company that advertises how wonderful they treat their customers. Two tickets costing $651.20 ended up costing us over $2593.00. We contacted Hawaiian Airlines, Capital One, The Better Business Bureau, and FAA and came up with no help.

We will never fly Hawaiian Airlines again. If you do, DO NOT, change your flight in ANY MANNER because you will fall into a trap of immense proportion.

SIGNED: James L. Tucker

Absolutely the worst customer service I have ever received. If I can avoid it, I will NOT fly them again...

On 12/03/2008, I booked a round trip to Hawaii from Portland OR. I did that at that time ONLY because my wife and I were offered $100 e-certificates which claimed it was good for interisland travel. So the combination of the fare and the certificate made the trip work for us. After booking the trip I was told by the web site that the certificate would appear in my account in about ten days.

On 12/15/08 I was trying to book some interisland flights and make use of the e-certificate. This is where I started becoming unhappy about Hawaiian Airlines. There was no information available to see how to apply the e-certificate. This is rip off #1. They give a rebate but don't let you use it or make it very hard to use.

I could not find out the terms and conditions of the e-certificate was ; when I clicked on the link for 'terms and conditions' for these certificates, nothing happened. The bottom line is that I received no info. I attempted this on two different computers with were different security systems so it was not a problem with just one computer.

So on 12/15/08 I called the Hawaiian Airlines customer service and they transferred me to their web site technical service (or was it their rebate scam manager? ) and I was told 'after you book your trip your e-certificate will automatically apply'. After more attempts to book flights and use the certificate I gave up and went to bed. Note that she did not tell me I had to book a round trip interisland trip to use the e-certificate as I later found out. As I said, the web site does not show the terms and conditions and appears to be designed to work as such.

On 12/16/08 I attempted several times to book interisland flights and use the e-certificate without having the web site work as expected . So going on what the Hawaiian Airlines customer service rep in the Philippines told me, 'book it and the e-certificate will apply' I booked a trip for Jan 16th and confirmed as the certificate was to be applied later.

So I booked what I thought was a flight on JAN16th afternoon and another flight on a deferent day in the afternoon. This is where we get into scam #2. I believe that I booked the flights as required for Jan 16 2009. I believe that is what I confirmed on my screen, what was printed was the wrong info.

What printed out was a flight for the same day leaving 3 minutes after the booking time and returning that same day when I am 3500 miles away. That is scam #3. They cannot sell something in the past. I think this is credit card fraud, if not then it should be.

So after all of this hassle on your web site I believe I made a reservation for Jan 16th and saw that on my screen and confirmed it but later when I called your rep today to find out why the e-certificate was not applied I was told. that the flight was for yesterday. And they would not refund my credit card that was scam #4. Refusal to refund in a case of what was at worse an obvious mistake on my part due to what appears to be a deliberate attempt to make it difficult to use the e-certificates. All of this caused no actual loss to the company (the plane they said I booked on was already closed and on the departure runway they could not have sold the seats anyway.