I'm an ex employee of hayneedle.com. I wasn't customer service I was in sales. I guess I didn't lack enough personality to be customer service for they would never move me into the position. Anyway, yes this company is out for the money only. What do you expect with a CEO who was the man who created Walmart.com? As a sales person, excuuuse me "verity expert", I was told to lie to the customers so they would buy from the company. You'd think it was so the company would make more money wouldn't you? No, it was a rat race between sales supervisors, and who could make the bigger commission bonus check! Sad thing is when I was working there sales agents didn't make commissions, but the bosses did. So yes customers are not top priority with hayneedle... money is. So, beware if you want to buy from this company. You might buy a 3, 000 dollar lie. I should know, I sold many of them.

My wife bought an OVERPRICED $200 wooden box from them that came unfinished and unassembled. It was made out of the cheapest flimsiest wood you can find and when I was assembling it with their horrible directions the crap wood split when I tightened the screw. I complained to them and first they said they'd send a new box but then sent only a piece, which was the WRONG PIECE. Then they harassed me to send the broken piece back or they would charge me for the replacement piece. Horrible quality merchandise and terrible customer service.