Haynes Furniture Co Reviews
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Matt
May 11, 2009
Worst company possible
STAY AWAY FROM HAYNES FURNITURE/NORTH CAROLINA AND CO. I am not only displeased with my furniture set but also the customer service with Haynes Furniture.
My husband purchased a bedroom set and it has been nothing but problems. First there was a nick in the Chest of Drawers, then there was residue that stained the mirror(the service tech had to come out twice for that because they initially left steel wool for me to clean the mirror), then there was wood falling from the dresser onto my clothes, then there was wood peeling from the footboard. The final straw was when I went to open my dresser drawer and I heard a "CRACK". My track was broken. I called and spoke to the manager there and explained to him that I was very dissatisfied about my furniture and the fact that I had so many service calls. The only thing he was willing to do was to send a service technician out (again). The service man came out and indicated that I broke my drawer and that it was not a manufacturer's defect. I asked him how was I able to break it and he could not give me a good explanation. He told me that he could glue it together and I shouldn't have anymore problems. Needless to say I sent him packing!
The customer service manager offered NOTHING! Other than to come a glue my drawer together. So I am stuck with a drawer sitting in the middle of my floor broken...
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Felix
May 1, 2009
Awful service
STAY AWAY FROM HAYNES FURNITURE/NORTH CAROLINA AND CO. I am not only displeased with my furniture set but also the customer service with Haynes Furniture.
My husband purchased a bedroom set and it has been nothing but problems. First there was a nick in the Chest of Drawers, then there was residue that stained the mirror(the service tech had to come out twice for that because they initially left steel wool for me to clean the mirror), then there was wood falling from the dresser onto my clothes, then there was wood peeling from the footboard. The final straw was when I went to open my dresser drawer and I heard a "CRACK". My track was broken. I called and spoke to the manager there and explained to him that I was very dissatisfied about my furniture and the fact that I had so many service calls. The only thing he was willing to do was to send a service technician out (again). The service man came out and indicated that I broke my drawer and that it was not a manufacturer's defect. I asked him how was I able to break it and he could not give me a good explanation. He told me that he could glue it together and I shouldn't have anymore problems. Needless to say I sent him packing!
The customer service manager offered NOTHING! Other than to come a glue my drawer together. So I am stuck with a drawer sitting in the middle of my floor broken...
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