Haynes Furniture
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Category: Home & Garden
Contact Information
United States
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Haynes Furniture Reviews
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David G. Morgan
March 23, 2009
Undelivered Furnitur
I purchased a China Cabinet in February 2009 at the Haynes store on Jefferson, in Newport News. I paid for the furniture with my debit card. The furniture was to be delivered on 6 march 2009. On the day of delivery there was no furniture. I called and spoke with the sales person. She told me that someone had previously purchased the same piece. When I purchased the furniture she said there were 2 pieces left. She later recanted her story and stated there was only one. I was then told by the manager that I was welcome to come in and pick another piece of furniture. There was nothing even close and everything else was considerably more expensive.
I have a neighbor who was able to finish the exact same story.
MY SUGGESTION IS TO NEVER ENTER THE BAIT AND SWITCH CENTER AGAIN. GIVE THEM ALL THE PUBLICITY THEY DESERVE
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WILLIAM TALLEY
February 28, 2009
REFUSAL TO RETURN MONEY
ONNTHE 14TH OF FEBRUARY MY WIFE AND I ORDERED A BED FOR OUR 3 YEAR OLD DAUGHTER.WE MISTAKENLY PAID CASH. WE WERE TOLD WE COULD PICK UP THE BED FROM THEIR WAREHOUSE THAT WEDNESDAY.WEDNESDAY CAME...NO BED.WE WERE TOLD IT WOULD BE THERE THURSDAY. THURSDAY, STILL NO BED.WE WERE NOW TOLD IT WOULD BE THERE THE 25TH OF THE MONTH.FURIOUS BY THIS POINT WE ASKED FOR A REFUND.2 WEEKS LATER, AND WE STILL HAVE NO REFUND.WE HAV SPOKEN TO EVERYONE FROM THE STORE MANAGER TO THE SECRETARY OF THE VICE PRESIDENT OF HAYNES.NOT 1 SINGLE PERSON HAS TOLD THE SAME STORY/EXCUSE YET.'THE CHECK IS IN THE MAIL' NOW GOING ON 2 WEEKS! WE CALLED THE LOCAL POLICE, WHO INFORMED US THAT EVEN THOUGH HAYNES HAS 'STOLEN OUR MONEY', IT IS A CIVIL MATTER THAT MUST BE PURSUED BY AN ATTORNEY.BUYER BEWARE!!!
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Ryzmeme
February 22, 2009
False advertising on financing
Haynes furniture is always advertising for interest free for 2, 3, or even 4 years, but when you arrive at there store to make a purchase and you want to buy it with no interest as there ad states. They than tell you have to qualify for 7500 dollars or you can't get the no interest. There ad should say no interest with subject to credit approval for 7500 dollars. I qualified for 3, 000 dollars and could only get one year and I wanted at least 2 or more years of no interest. Haynes is in the finance business more than furniture.
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June 26, 2008
Terrible experience
My husband & I bought a sectional. A while back the middle recliner pull cord broke. It didn't take that long to get the replacement cord & instead of one cord we got 2 cords. My first complaint is that my husband had to install it himself. My second complaint is the pull cord itself. I don't know why but the stupid thing is so hard to pull. We have to use 2 hands just to open the stupid thing. No wonder they give you a credit for the insurance if you don't use it. Because people that have been screwed over by them aren't stupid enough to go back for anything else so they lose their credit. Or they have to use their credit to fix the crap that will most likely end up breaking again!
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June 20, 2008
Damaged furniture no help from BBB
Earlier I had made a post about a damaged table that Haynes was saying was distressed not damaged and were refusing to replace. This after their repairman came out and did nothing to correct the situation
I went ahead and made a complaint to the Better Business Bureau. Haynes responded by saying the same thing it was distressed not damaged. I did not accept their settlement. Now two months later I contacted the Better Business Bureau to ask why I had heard nothing back. They said that my file had been administratively closed and that if I wanted to I could call a lawyer. Which means the better Business Bureau has no m intention of doing anything about Haynes. They can say anything they want and the consumer has no rights!!!
I contacted the local 12 on your side news station and the woman there gave me the consumer affairs number 804-786-2042. I called too late today, but will give them a call tomorrow. The lady working the 12 on your side desk said they get so many complaints about Haynes it is unbelievable. I can only guess that if they treated customers fairly their business would be better... Go figure..
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June 4, 2008
Defective furniture
I purchased two set of bunk beds in November 2006 at Haynes Furnture. They were very accommodating as most sales people are during the sales process but totally change their service when there is a problem. On June 2, 2008 one of my guests climbed into the top bunk and the bed collapsed. The bed rail totally split and the bed was beyond repair. This young man could have been seriously injured. I went to Haynes to see what they could do. Their response was a big fat "nothing" . The beds had a one year warranty. I explained they were in a beach house so technically had only been used for 3 months (the summer of 2007). This is the first they have been used this season. Do you think that in the interest of good customer service and the fact that they had been barely used they would have tried to help me? They installed the beds and set them up. How do we know they didn't install them properly? They told me to take it up with the manufacturer (NASA Manufacturing 866-801-2525). NASA was no help at all. They told me to take it up with Haynes since they sold me the beds and they needed to stand by their sale.
So here I am after spending $3, 000 with defective beds. Unfortunately it will take a lawyer to sue the manufacture for defective merchandise and Haynes for not setting the beds up properly.
BOTTOM LINE... NEVER EVER SHOP HAYNES!!! THEY SUCK YOU IN FOR THE SALE BUT THAT IS IT. THEY COULD CARE LESS IF THEY SELL YOU SOMETHING THAT POTENTIALLY COULD CAUSE SERIOUS INJURY. NOT THEIR PROBLEM THEY SAY. WHAT EVER HAPPENED TO CUSTOMER SERVICE?? IT WENT OUT THE WINDOW HERE ONCE THE SALE WAS MADE.
SHAME ON THEM!!!
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May 14, 2008
Never deal with them
I was charged interest in January of $400. It was supposed to be interest free for 25 months, but they said my payment was not received after my check cleared. I called and was told it would be corrected. It is May now 5 months after I sent my payment, and I can still not get this corrected. I have talked to one person twice and another person three times, and they continue to promise it will be fixed. I can never talk directly to billing, and these people state that it is billing's error, but can never seem to get it fixed. I have 800 credit score that may now be affected. NEVER DEAL WITH THESE FOLKS!!!
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March 31, 2008
Fraud and scam!
I have shopped at Haynes Furniture and would want to alert all individuals who are planning to shop at Haynes Furniture to beware. They scam, lie and cheat just to get your business and take your money. I have gone there just to 'see' what they have and to only have sales people pressure me into a purchase. I go somewhere else and get the same furniture with hundreds less. So, my advice to everyone is to shop around and don't get forced and pressured into an unnecessary purchase. There are plenty of quality shoppes out there that deal with furniture. If you are willing to take a drive on a week-end, go to Thomasville Furniture (North Carolina)... they are awesome and very reasonable (as well as competitive pricing).
We don't have a money tree as I am sure most of us don't... so look around and don't be scared to tell these salesman 'no'... most of all--never pay what amount is on the sticker!
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February 7, 2007
Refusal to refund deposit
On January 12, 2007, I visited Haynes Furniture in Virginia Beach, Va., and placed an order for carpet after giving the saleswoman the measurements which were VERY accurate. I gave a $600 deposit by check which was paid by my bank within two days. I was given an estimate and the saleswoman was to have my house measured by their people and then give me a firm price for the carpet. The house was measured the following day, the 13th. Then two weeks passed and I called the saleswoman. She said the measurements had never been submitted and, after twelve days, she got the measurements and her estimate was off by more than $1,000. I asked for a refund and she agreed to submit the paperwork for the refund immediately. The refund never arrived. Now, when I call Haynes, I am either disconnected, put on hold to never be answered, or put through to someone's voice mail to never get a return call. All I want is my $600 returned to me. I feel the estimate was deliberately low to entice me to make the deposit. Then the price was jacked up far beyond what I had budgeted for the job.
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