I am Sylvester S. Vinodi from Ahmedabad. Previously I was working with SBI Cards till 15th June. On 16th June I joined Fullerton India Credit Comapny Limited as a Relationship Officer. I am very happy that I joined on company pay rolls of India's Largest Retail Finance Company, which shortly work as full fledged Bank.

I and my family are very happy because of this job. I decided to buy new phone. I went at my friend's shop Khanna Mobiles (Mr. Rajesh Khanna). I asked him about new models and he suggested me that NOKIA is the best choice for you. I bought brand new NOKIA N72 worth Rs. 11000.00 and I terminate my Old No.

After few days on 28th June there is another joy in our family, it’s my birthday. On the same day suddenly quality of vision in that phone falling down. I called my shop keeper and he gives me address of HCL NOKIA Care address.

On same day I went there and after 3 hours of waiting HCL Executive (Sneha Parekh) said me that your instrument is damaged by LIQUID. So you have to pay min. Rs. 112.00 estimate charge and if you want to repair this instrument min Rs. 672.00 will be charged. I argue that this instrument not damaged by liquid. This is my new instrument and I care so much for it, so it is impossible, then at the same time I called my shop keeper and explain about the same, and as he told me that in HCL all are KINGS and GODS, if they say about the charges then you have to pay and if you want to save your instrument worth Rs. 11000.00, then you have to pay the charges (either your instrument is in under warranty or not), otherwise forget about your instrument. So I agree to pay repair charges worth Rs. 672.00 (min.) to save my instrument worth Rs. 11000.00

I said them to repair the instrument. After 4 days they called me and say that your instrument repairing charges are Rs. 2200.00. I again called my shop keeper, he tells me same story. I agreed and told them to repair it. After 30 minutes they called me again and say that your instrument is repaired, come and collect. I gone there 2nd time and asked for my instrument. Mr. Prabhu (I don't know his designation) first gave me my repair bill and asked for money, but I asked about instrument, then he gave me my instrument. When I checked my instrument, I found it as it is. As Mr. Prabhu is so old in age, he can't see the correct vision, but I am still young and so many customers are there who says that this phone's vision is not proper. (This is not fair with Mr. Prabhu, as he is too old for this job, please leave him or please do something for him and approve extra allowance for his specs.) I didn't accept my phone and told him that first repair it, and after satisfactory
repairing I am ready to pay, yet my instrument is still under warranty. I came back and told them, for your mistake I loss my 1 Liter Petrol, as I live in Maninagar. (19 K.M.s away from HCL Office).

After 3 days I called them and as they say my instrument is ready to collect. I asked twice that I came from Maninagar and it is too long. I went at HCL office 3rd time and this time Mr. Prabhu was on leave. Ms. Sneha Parekh attends me and says that please stay for 1 hour your instrument is still under repairing. Please tell me is this fair with customer? Because I asked them about the same twice.

After 1 hour of waiting I got my phone. Mr. Pandey (Security Guard) gave me my phone and asks for my signature and delivers me my phone. I thought that HCL is very good; they repaired my instrument free and consider the fault in warranty. Happily I signed and leave for my home.

As I terminated my alternate mobile after few minutes, one call from 9227209277 went at my wife's mobile and he told her that I am Additional Commissioner; your husband didn't pay in NOKIA Care and leaved with instrument. Tell your husband to pay in 1 hour otherwise he will in Jail. My wife is so afraid, because previously I belong to World's Largest banking Network and currently I belong to India's largest retail Finance Company. In short I am not that kind of man. She calls me and explained the same. I called on same no. and as he says that he is Additional Commissioner. I told him that it is not my fault. They didn't give me bill that's why this happens, otherwise this will never going to happen. He takes me in conference with some HCL Employee and told the same.

Now, this is very terrible. The HCL Employee (May be Rakesh) using word "SAALE" for me and said "Saale ko pata nahin chalta". If you don't know the meaning of SAALE, Please ask any Gujarati person, as I can't say this word. I never heared this word in my whole life, as I am from well known Christian Family of Ahmedabad. I went again at HCL (4th time). I asked about the employee named Rakesh. Mr. Sharad Gupta, who was Incharge over there, very calmly behaves with me. (But I didn't know that a very bad game in his mind or any other employee's mind is going on.) I forget everything, but I said him, that I want to complain about the same. But he refuses to accept it. Finally I paid Rs. 2200.00 and write 2 lines on INVOICE. (Please confirm with Carbon copy of that INVOICE) Those 2 lines are as under:

THANK YOU VERY MUCH FOR USING, SUCH BAD WORDS TO CUSTOMERS.

HCL INFOSYSTEMS LTD HAVING INDIA'S GREAT EMPLOYEES.

This is amazing that one of the most respected designated Additional Commissioner behaving with me like I am Criminal. If he is really Additional Commissioner, then I don't have any problem. But if he is not Commissioner, then who is he? Why he ask me only for NOKIA Care money? I am afraid that shortly NOKIA Care will be in BHAIGIRI Business. I assure NOKIA will get more success in new business as beginning is very bold.

After 2 days my instrument has error that "SIM CARD NOT VALID". I have Mr. Sharad Gupta's No. who is in charge in HCL, I called him but he is not interested to talk with me) as I don't want to see HCL Employee's face again. I went at another NOKIA CARE (Bright) which is situated at Satellite - Ahmedabad. One lady attends me and after examination she tells me that this instrument is so tempered, we can't repair it and in other manner this instrument is not repairable. (An engineer told me without giving his name that your mobile is locked by HCL thro IME No.) I called my shop keeper once again, this time he quarreled so much them for me that at least repair the instrument. But they didn't reply properly.

Finally I decided to do this, because they cheated with me. To tease me they locked my instrument. Now, if they repair my instrument free of cost, but I will not accept it as I know very well now that this instrument is very much tempered by them and it also occurs manufacturing defect.

This letter forwarded at following places.

- Consumer Disputes Forum – Paldi (Ahmedabad)
- Mr. Sharad Gupta (Incharge – HCL/NOKIA Care Ahmedabad)
- Ms. Sneha Parekh (HCL/NOKIA Care Ahmedabad)
- Mr. Prabhu (HCL/NOKIA Care Ahmedabad)
- HCL REGD. Office – New Delhi
- NOKIA INDIA PVT LTD – New Delhi
- NOKIA INDIA PVT LTD – Ahmedabad
- Khanna Mobiles (My Shop Keeper – NOKIA Dealer)