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Sumit Tyagi
September 10, 2009
not working properly
in july i have purchase a 70 pc one of them is not working properly
address
ASIAN INSTITUTE oF MANGT. & TECH.
Village- Dhaurang
Distt. Yamuna Nagar
Haryana
P.No. 9466210234
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vikas singhal
August 24, 2009
cpu
i have a desktop of hcl
it's cpu gives electric shocks
sometimes it's monitor doesn't work sometimes keyboard and sometimes dongle doesn't work
it's usb driver also has some problems
vikas
[email protected] |
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Devdeep DHar
August 7, 2009
Monitor problems
I bought a HCL computer 2 years ago. It was good and was working properly but just 3 months ago we are facing a problem of the display settings. The contrast or the display menu is pop-uping again and again. I'm annoyed. Give a solution. The monitor is HCL HCM 782 M
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Garold
March 16, 2009
Irresponsibility
In my continuing attempt to getmy laptop fixed, I am again writing to you hoping that HCL believes in customer satisfaction and retaining them. I have been regualarly complaining for my laptop to your officials in Noida, Jaipur and the dealer in Jodhpur Let me brief you abotu the happenings:
My CD WRITER was not working properly (20th Aug 2008) for which Nero software was changed, but the writer cover original plate was missing when i got back my laptop. Its missing till date, I have been asking for it regularly though.
My card reader for which when I complained, I was asked to leave the laptop. When I got it back with a new mother board after 15days, the touchpad's right side button was not working & three caps of laptop under the screen were not at their place along with a screw on the CD writer side which was loose/unlocked. Since then processing speed of the laptop has been terribly poor.On my intimation of the same they repaired the touchpad button but it was not at its original position. They fitted the old Caps again saying that they were new which were in actual stuck with some glue on my laptop!! Moreover my laptop's body was found with a crack from one side which I showed to your authorised engineer in Jodhpur.The engineer assured me to discuss the problem with the Rajasthan service head (engineer). This is also in the knowledge of HCL officials in head office NOIDA and they have given me a complaint no. 090309/25 on Mar 9, 2009.
As a matter of fact, I have realised that i do not want to
give this laptop for servicing any more as each time its condition is being deteriorated by your team instead of treating it.
I am really sorry for the tone of the letter but it's really tough for any human to see his laptop getting depreciating for no good reason! I request you again to look into the matter or replace or change my laptop asap or suggest me any better way to resolve the issue as I don not want escalate the same in some other manner.
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September 11, 2008
Repair of computer
Respected Sir,
I have purchased a computer Beanstalk from HCL 2 years back.During this 2 years the system gave lot of problem. atleast the system was repaired 10 times during this 2 years. But during that time the engeener who came to my house was very nice and efficient and kept the reputation of the HCL company. But now for last 4 months i have been not using the system.I had registerd complaint in the chennai office. after 1 week the engeenier called and saying that he is standng in front of your house where are you.Is this the way to attend to custemer?.I gave 5 appointment to him he never came.He used to come at any time which is convenient to him. At last he came to my house and opend the system, he got shock so he said I will come to your house only if you rectify the earthing in the house.So i rectified the earthing problem and called him again. He again opened the system and called his friends and asking what to do?Then he took away the mother board and come after one week and fixed the mother board, still the system is not working. Then he is asking if the system is original or dupicate. How an HCL engeenier can ask a question when I have all the original bill and warrenty card.
Then he says that he has to install the windows again and all the documents will be removed if he installs. So I said no and sent him .
Sad part is that even after registering the complaint in the head office in Pondichery for more than 5 times know one has called me still now or no one has come to repair my system.
The local engeenier(Mr.Arun) HCl had created a bad name for HCL. And the HCL company has failed to satisfy custemer. Now I am not using the system and the internet for past 4 months, I am a busy man, because of this I had great loss. My work was interupted.
I am now fed up with HCL custemer care. When i have payed for the extended warrenty for 2 years and waiting for 4 months to get my system repaired reflects how well the HCL company is looking after the custemer. I think I made a big mistake in purchacing from HCL and moreover getting extended warenty.
D.Suresh
No.9, SRM apartments,
2nd cross street, valliammai nagar,
Valasaravakkam,
Chernnai -87
Mobile: 0 9841275372
System serial n0.6064AQ106100
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August 14, 2008
Hardware problem
I am having problem in hardware... my pc is not getting boot... suggest me something...
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July 11, 2008
Crash of CD in DVD player
I have bought HCL computer which is in Warranty. I have made a complaint for my HCL Computer. The CD has been crashed in my DVD Player. i have made complaint vide complaint no.306080153 before 11-12 days but there is no response. the customer care is giving my the Delhi nos. but nobody is picking the no. HCL is a branded company if you provide such a worst service to your customer, just think how could we recommend other people to buy HCL products. There is nobody who listen our problem. Sorry to say this, but don't make us feel that we have made blunder by buying HCL computer.
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May 4, 2008
Sony Ericsson Mobiles are Wastages
Hi I have bought a sony ericsson mobile less than a year. The camera button gone bad and the charger is in dead condition. I had used the nokia mobiles for more than 3 years. Still it is working in good condition. But the new sony mobile is waste. I had recommended my friends NOT to buy any sony ericsson mobiles.
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December 20, 2007
Bill plan change
I THOUGHT airtel is BEST. I realized airtel is WORST.
I sent 6 mails to change my bill plan. Those bloody rascals didn't take any action. Again I called to customer care and raised two requests for the same issue. The day after tomorrow 2 guys from airtel called me and I told my problem. Those guys told that we will get back to you with in an hour. Stupid rascals didn't come back. Every month I am paying some thousand rupees to these irresponsible airtel. I am completely unsatisfied with this WORST airtel. And my number is 9902065578
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