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slugrad00
May 10, 2011
Crew never showed
Three weeks ago, I called to make an appt for installation of my tv on top of my fireplace. I scheduled the appt for 5/9/11. On 5/6/11 at 10:22am I receive an email, not even a phone call, that the tech that surveyed my room, hurt his leg, so another crew would be coming. Well on 5/9/11 no crew came. I called at 1pm one hour after my scheduled appt, and received the answering maching stating they were helping a client, and to leave a message and they would call you back, so I did. No call by 2, left another message. At 3:30 I called again, left a third message informing them that if I don't receive a call back ASAP I will cancel my order. I received an email right away, stating that they would not be coming, and asked if they could reschedule, and oh by the way the price would be the same. Not even a discount for their fault, nothing. I was furious! I immediately wrote back and told them to cancel my order. They responded by stating sorry. REALLY, sorry! I take a day off from work, and they don't show. I wouldn't refer these guys to anyone. I don't even think they are a legit company. If you are thinking of going with guys don't!!!
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April 21, 2008
Service Charged, but Not Delivered
Scheduled an appointment for Friday 4/18. Took a vacation day to take care of my TV installation.
I was told that my credit card would not be charged until service received.
Problems:
1. Received no call to alert that appointment was cancelled.
2. Credit card was charged day appointment was schedule (they lied to me).
3. Very rude when asked to credit charge.
Totally unprofessional company. All their customer service voice mails say that we are assisting other customer...but you get this message even when the company is closed. How are you suppose to know that you should be wasting your time trying to get service. They do not answer their emails.
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