HDAccessory.com

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1 stars
(12)
Category: Electronics

Contact Information
United States

www.HDAccessory.com

HDAccessory.com Reviews

Dr. Hassan Abdelkader November 30, 2010
misguided web posting
Ordered as stated on HDAccessory web site, screen protector for I-Phone 4, received Protectors for I-Phone 3 which completely different. Tried several time to explain to customer service representative their mistakes, they refused either to provide what they advertised on their web site nor accepting returning the order with full refund plus shipping. Finally, I disputed the charges with my credit card provider who credited the price of the screen protector as credit provider courtesy. HDAccessory is for sure a rip off site, that rip consumer of product quality and shipping cost.
Kler February 18, 2009
Poor service
Bought my wife the iphone 3g for Christmas and were looking for some accessories. This company obviously spends some money for advertising because they are high on the "google" list when you search for items.
I ordered a Jabra bluetooth, a silicone case, and an extra usb cable for the iphone. They were real quick about taking the payment and we finally recieved our merchandise in about two weeks. The iphone case was as advertised and sealed in a package. Although it does seem very cheap, but hey, you get what you pay for. The usb cable was in a zip lock bag with a rubber band around it. The Jabra bluetooth was in a factory package with all the instructions and parts. But, the package, upon careful inspection appeared to have been resealed. Sure enough the bluetooth would not take a charge much less turn on and the usb cable worked the first time I pluged it in, after some jiggling, but would not work again.
As stated by other reviewers, you can not get in touch with this company! If you review their return policies, they will take back, or exchange products IF the package can be resealed "as factory new" and within 30 days and blah, blah. Have you ever tried to open a plastic package that has a small electronic item in it without "damaging" the plastic? It's virtually impossible.
After two weeks of emails they finally responded, after I stated that I just wanted to exchange the items, and promised an exchange. It is Feb. 17, and they recieved the items around the second week of January. I sent the items back with confirmation delivery throught the USPS. They will not respond to my emails, I send them one every day, and they do not answere their phones.
The first impression I got from this retailer after recieving my products was that they were a reseler of damaged and returned products. I know that the big stores (ie: Best Buy) auction off by the pallet load, boxes of returned and damaged products. HDaccessories, sells cheap stuff at cheap prices. If you want something that can't be broken...like a cell phone case, go for it, but I would not recommend them for electronic purchases.
September 11, 2008
iPhone Case/Customer Service
I ordered an iPhone case from this company. The case itself is nice to look at, but does NOT work with the iPhone. There is a plastic cover over the screen that makes it next to impossible to use the screen. It works sometimes if the icon you need to press is in the middle of the phone, however, any button near the corners is rendered inoperable. Thought I could simply exchange it or return it. Sent an email to the "services" department and the "return" department. Nothing. Tried to call the number they gave me, doesn't even ring. Sounds like I'm lucky to have received anything at all. Don't buy from this company, but if you insist do not buy this product for the iPhone: "Pocket Crystal Case" or "Pocket Mirror Case." Stinkers.
February 19, 2008
Never recieved Product/or Response
I placed an order with this company on 12/28/07 i made several inquiries about the shipping date of the order with no response. on 1/14/08 I recieved an email stating the order had been shipped with no tracking information. On the following Monday 1/21/08 I sent another email requesting a tracking number... no response On Tuesday I sent another email again requesting a tracking # or I would file a complaint with the BBB. Still no response. I filed a complaint with the BBB and they replied that the package was shipped and delivered but could not supply any tracking information except something was received in Baton Rouge on 1/18/2008. I again asked for more detailed information to reply... NOTHING.
This company is a TOTAL RIP OFF!!!
TELL EVERYONE YOU KNOW.... BEWARE!!!
February 19, 2008
Never recieved Product/or Response
I placed an order with this company on 12/28/07 i made several inquiries about the shipping date of the order with no response. on 1/14/08 I recieved an email stating the order had been shipped with no tracking information. On the following Monday 1/21/08 I sent another email requesting a tracking number... no response On Tuesday I sent another email again requesting a tracking # or I would file a complaint with the BBB. Still no response. I filed a complaint with the BBB and they replied that the package was shipped and delivered but could not supply any tracking information except something was received in Baton Rouge on 1/18/2008. I again asked for more detailed information to reply... NOTHING.
This company is a TOTAL RIP OFF!!!
TELL EVERYONE YOU KNOW.... BEWARE!!!
February 19, 2008
Junk iPod headphones
I got my ipod headphones, and they sound terrible. Junk.

Now im trying to contact them for a refund and they are not answering the phone or returning emails.

DO NOT BUY FROM THIS COMPANY.
February 11, 2008
Cant contact for refund!
I got my ipod headphones, and they sound terrible. Junk. Now i am trying to contact them for a refund and they are not answering the phone or returning emails.

DO NOT BUY FROM THIS COMPANY.
January 16, 2008
Do not buy from this site!
I ordered an FM Transmitter for my iPod on 12/28/07 paid with Paypal (recommended). I received order confirmation from them immediately followed minutes later by notice from PayPal that my account had been charged. Emailed them on 12/30/07 asking for ship date - no response. Emailed them 01/04/07 saying if I didn't received product by 01/07/08 I wanted to cancel the order - no response. Between 12/30/07 and 01/07/08 I attempted to reach them by phone numerous times . Typically the line would ring so long I would eventually get a fast busy and a disconnect. Since I hadn't received my order by 01/07/08 and had not heard from them since the day I ordered (12/28/07), on 01/08/08 I opened a dispute with PayPal. The evening of 01/08/08 I received email via PayPal that the order had shipped on 01/09/08??!! I checked the tracking number several times but only electronic information had been received. Nothing had actually shipped. On 01/11/08 I posted a comment at PayPal regarding the dispute stating "As soon as I receive the product and am satisfied with it I will withdraw the dispute." That evening I received email, again via PayPal, that the product had shipped. I checked the tracking number and my order was on it's way. I received the order on 01/14/07. I checked it out and it worked OK. That was the evening of 01/14/07. The next morning I received email that the seller, Kewyei Inc., had elevated my dispute to a claim. I had the product in hand less than 12 hours without withdrawing my dispute and Kewyei elevates it to a claim!!! HDaccessory.com will charge you immediately and take their own sweet time keeping their end of the bargain. It is my personal opinion that these people are either incredibly naive about running a business, incredibly stupid about running a business, or incredibly dishonest about running a business. I will NEVER shop at any site run by Kewyei and I will warn everyone I can not to do any type of business with them.
January 14, 2008
Misrepresented produce and will not answer E Mails or phone calls!
Ordered a product that was supposed to be compatible with a ZUNE player, it is not, the electrical connection is for an IPOD only. I cannot get them to answer e-mails or their customer service number. They have taken my money and will not respond.
January 14, 2008
Terrible service!
DO NOT ORDER FROM THIS COMPANY!! I ordered some ipod accessories from HDaccessory.com on December 15th, 2007. I ordered the items for an overseas trip I was taking on December 29th. As my departure date approached I got concerned that I had not received the shipment or even a shipment conformation. I proceeded to call, fax and email these folks MANY, MANY times. The phone either rang and went into fax mode or was constantly busy. I also faxed a letter with my concerns over and over to no avail. I emailed at least 7 times and finally gave up and went on my trip with borrowed ipod accessories from a friend.

I finally received a shipment conformation on January 3rd, 2008 (19 DAYS after I placed the order). Even if you deduct Sundays and two days for Christmas... COME ON FOLKS... this is completely unacceptable. I just arrived back in the states today, January 14th and I just received the package. I had called my bank to dispute the charge and was going to get the money today... when the package finally appeared. I WILL NEVER ORDER FROM THIS COMPANY AGAIN and I suggest you DON NOT EITHER. It took ONE MONTH to receive my items. There is no customer service whatsoever... I called their number today and it has been changed to a 323 srea code number. They are SHADY at best. STAY AWAY from HDACCESSORY.com!

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