I got some calls from HDFC Bank Credit Card Partner Finmatrix Solutions (Delhi/ NCR) for Credit Card. Sales Executive Shelly sent some person to collect my documents on 12 Nov 2010. Even After 1 Month, there was no response regarding the same. They have sent no written confirmation about the status of issuing my credit card. I fear they have misused or even may have got some fake card and I may be left with a bill of Thousands of Rupees. Somebody please help !!!
Calling the phone numbers is also useless. I gave them 5-6 calls, today they are saying my file is rejected because Landline of my company is out of work!!! How ridiculuous... if Landline is not working then there are too many ways to find the integrity of the customer may be writing email to company address, checking the company website, physical verification blah blah blah... why just stick to the land line number !!!
I think this is just some wrong doings of people in the HDFC Bank Credit Card Deptt. and the outsourced ageny Finmatrix that they are making fool of pepople by collecting the documents of general public and MIS-USE them.
Contact Details of the company following up:
[email protected]
9999015083, 9717656620

Some body out there please cathch them and punish them and set an example for the others.

Dear Sir,
My name is Ashish Singhania and was a credit card holder with HDFC bank (card No. 5176 5210 0338 0617). There has been a dispute going on with the bank since 2007 for over promising, no customer service, debiting account purchase which are not made my me, putting wrong bank charges and pushing a good customer towards defaulting stage. I had logged a compaint about the same with the bank officials but there was no response to any of my grienvance. hence, I stopped making payments.

After a year when i received a collection call, i had reminded them for faults made by bank employees and lack of coordination with customer. After due discussion with abnk official, we agreed for a settlement amount which Bank official promised to collect with from me and handover settlement letter. Suprisingly, again bank officail failed to collect the payment and this happened couple of time.

During this transactions, i felt that bank officials never wanted to settle the claim but kept pushing me towards defaulter list and intended to collect big money along with interest for no fault of mine. whenever i have received a call from bank, I always cooperated with them and tried to settle the account but bank offcial never acted upon the promises they made.

Recently, I have started getting threatening calls from a lady named, Miss. Priya who quoated herself to be hadfc employee, kanjurmarg, mumbai office - tel no. 022-65149567. She has made more than 100 calls in 5 hours on 10th May 2009 to my office number and started jeopardysing my image and started harrasing me. She not only made calls to me but also to different people in the company and started disclosing my financial information to other and created an embarrassing environment for me. I was also threatend that if I do not make 100% payment without any discussion, then calls will be on forever to my company numbers. This is been a big mental harrsement and preasure like someone is threatening to pay else your image in professional & social community will be ruined.

I believe every bank is regulated by Indian goverment and has legal process to deal with any dispute with the customer. Not everytime, customers are at fault, even banks officail may make faults. if a customer is trying to highlight banks's mistake, should a customer face such agony and receive threatening calls. Should a bank employee reveal financial informaiton to people unrelated to the customer. Does bank have right to receover money from disputed case by harrassing & threatening their customers...

Kindly help me in this regard, as the lady is frantically disturbing my social image and creating mental presure rather than finding a solution to the dispute. I also request that bank should appoint a sensible perosn to understand customer grievance and find a win win solution to the dispute instead of disturbing social peace of their customers.

Thank you for attending my grievance and looking forward to your support. If required, I can be contacted at +919004077949 or [email protected]

Awaiting your support & reply.

Regards

Ashish Singhania
(+919004077949)
[email protected]

i am very disappointed because i am using hdfc bank credit card in last 1year and i give u a timely payment and my limit is Rs 73000 but you decresed my limit Rs 49000 way u dicresed my limit explain it please card no is 4346781101282770

Hi there, .<br /><br />
<br /><br />
I am balamurugan, I have used my credit card in the past now I have some dues to pay.. with regard to that I have one minimum amount due pending tats it then alos I am paying the rest of my minimumum amount dues till date.. But this time I was not able to make the payment (2nd minimum due amount) on date due to my mom's ill. Shewas hospitalized, so I requested ythe cdollection agency to give me some time but they are not accepting and also they are saying that your salary account is blocked now only if you pay entire all outstanding amount it will get released. I dont know what to do now. Any one can help me please..

I Have a HDFC Bank Credit Card. I have use this card 3-4 months before. I have purchase diesel for my official use. Last two months i m not able to pay the dues of the bank due to some losses in my business. In Jan.month i recd.a call from your RAJOURI GARDEN branch bank/Collection agencies regarding the payments of the above card. In reply i said pls.send the executive to collect the payment. A boy Called "RAHUL" is in contact with me. Next day i recd.a call from the same office. This time a lady speaks to me & asked me whether i can pay the amount or not & She is using abuse language. She is also making a calls in my neighbours & using abuse language against them.
For that my neighbours lodge a complaint against your office contact no. I have also lodge a complaint against the nos. of your rajouri office. Then i again recd.a call from RAHUL & he was using abuse language & I also use abuse language agt.them.I cant remember the lady name. then nobody comes & i deposit the minimum payment i.e RS.1100/-cash in JAnak Puri Branch agt.my credit card. This month again i recd.a call from same lady & i said that i m out of station, i will be back on saturday i.e. on 23.2.08 then u can call me on saturday & collect the payment. On saturday i recd.a call from that lady at appox.2.00 p.m. that whether i send the executive for collect the payment. In reply i said that mam yet i have not reach my home, you can send your executive on monday & collect the amount. after that she becomes angry & again using abuse language. After that i recd.a call from same office on 27.2.08 at appox.2.30 pm a called SWATI, I said mam right now i m driving pls.call me after 15-20 minutes & collect the dues. She said OK. But that old lady again calls at my residence no. and she was shouting on my mother by using abuse language.
Today again i recd.call from SWATI, she is talking in a very beautiful way with me regarding the dues. I said send ur executive & collect the dues & the collection boy already collect the dues.

I dont know how u people are mainting a good relation with the customers who are using abuse language agt.the customers. I also can use abuse language agt.that lady,but i cant.

Pls.take neccassary action against RAHUL & that girl.
Pls.do the needful or may u can loose the mkt.

thanx