Lot of communication done but rather then solution you have blocked my debit salary account card and it is against role and regulation of banking as my understanding, my card never was part of my salary account and any thing for this account should discussed with me before any action taken,

I was associate with your bank since last 6 and half year, it seems that you are not interested to Carrey my account, will change my gold account due to experience faced today,

My card no 5243 6811 0117 2651

I was in hospital due to some treatment and suddenly got my card is blocked by bank,

The lady who is handling my credit card case Service Manager, Ms.Taskin Sayed not having manners how to talk to customer how to resolve customer issue, approx 50 calls done to her but not responding, however if this block is not remove today then I will escalated this matter to higher level,


Regards

Mangesh

Sir,
This is the third time that I am submitting this complain.My salary/saving account is in HDFC Bank, Dabagardens, Visakhapatnam (A/C No.12431150002210)..I had taken a personal loan during 2005-2006 from Visakhapatnam(that time my account was in Centurion Bank which is now merged with HDFC).The loan amount has been completely cleared by Sep 2009 and presently there is no due in loan account towards me.

I have applied for a personal loan(in May 2011) from Kolkata, because presently posted at Kolkata. My loan application (ref. no.18883497) has been rejected by HDFC bank stating that during previous loan 3-4 cheques were bounced and due to that CIBIL report I can not avail any type of loan from any bank in future.

Sir, now I am going through financial crisis and I need loan assistance from HDFC bank. I have already cleared my previous loan; it is not my fault that my name is in the CIBIL report. It is my request that please take necessary action that I get a Loan Clearance Certificate in my residential address. Please intimate the same to CIBIL also that my record can be corrected. So that I can avail loan facility from bank.

Thanking you
Yours faithfully

(Babulal Sarkar)

From : Babulal Sarkar
C/O Dr. Sunil Kumar Dutta
240, Seth Bagan Road
Near Seth Bagan PO
Dum Dum
Kolkata: 700 030
Mobile: 7278821767
Email ID:[email protected]

To :

The Manager
HDFC Bank (Support)

Subject: Loan Clearance Certificate and CIBIL Report
A/C No.12431150002210
Sir,
My salary/saving account in HDFC, Dabagardens, Visakhapatnam.I had taken a personal loan during 2005-2006 from Visakhapatnam(that time my account was in Centurion Bank which is now merged with HDFC).The loan amount has been completely cleared by Sep 2009 and presently there is no due in loan account towards me.

Last month I have applied for a personal loan from HDFC Bank, Kolkata, because presently posted at Kolkata. My loan application (ref. no.18883497) has been rejected by HDFC bank stating that during previous loan 3-4 cheque were bounced and due to that report I can not avail any type of loan from any bank in future.

Sir, now I am going through financial crisis and I need loan assistance from HDFC bank. I have already cleared my previous loan; it is not my fault that my name is in the CIBIL list. It is my request that please take necessary action that I get a Loan Clearance Certificate in my residential address. Please intimate the same to CIBIL also that my record can be corrected. So that I can avail loan facility from bank.

Thanking you
Yours faithfully

(Babulal Sarkar)

Credit card expired in Mar but showing transactions and payments in Apr and May. When emailed attaching the card statement HDFC Bank senior executives and management turned deaf ear. All outstanding dues are paid but transactions are showing in months of Apr and May on expired credit card.

Singapore
Friday, 3rd June, 2011

From
G. Sivakumar
Blk 25A Jalan Membina
#24-100
Singapore – 162025

To
The Officer in-charge
Customer Complaints & Grievance Cell
HDFC Bank Ltd

Dear Sir / Madam,

Reg: Complaint against the HDFC collection dept Mr. Mohan

I am an NRI residing in Singapore since 1993 and I am currently working as a ‘Regional Director of Business Intelligence (APAC)’ in a world leading US based Media giant Omnicom Media Group.

I am holding both NRE & NRI accounts in HDFC Gandhipuram branch, Coimbatore since 2008. I also having 2 more investment linked insurance accounts with HDFC SLIC for my 2 daughters worth more than Rs.10 Lakhs.

I also took a personal loan under my wife’s name S. Malathi (Loan agreement no. 17418896) for amount Rs, .8 Lakhs in Dec-2010 and I am paying my EMI regularly for the last 5 months on time.

Due to some unforeseen circumstances, my family has to rushed back to Singapore for renewal of visa for their permanent residency status here on 5th May 2011 and they have to stay here till 26th May 2011. As such they missed the EMI on the particular month, I’ve explained the situation to the collection department when I got the call from them and I’ve promised them to pay once my family landed in India.

On Monday, 30th May 2011 around 2pm Singapore time, I received a call from this Cell Phone no. +91-9884132281 and the person introduced himself as Mr. Mohan as collection manager of HDFC. He asked me about the EMI instalment due for this month and I told him that I will be paying the amount in 2 days time since the processing of my foreign cheque is being delayed.

All of a sudden, he started scolding me without any kind of respect as if I am runaway thief and used un-parliamentary, arrogant, rude words without given chance to explain the situation. I told him that this is the first time I am missing the EMI and I have only one instalment pending. But he is not in a state to listen to my explanations and request to grant me extension for couple of days. To add more insult, he threatened to attack me and my family in Coimbatore by sending his collection men to my house. He threatened for my life and my family life by sending thugs to my home.

On this backdrop, I would like to raise the following queries to you and your authorities and I am expecting clear and precise answers from you ASAP.

1. Is this the way you treat a NRI customer who holds long term relationship with your organization?
2. I hope you are running a financial institution with reputed staffs and not ‘Gundas Association’?
3. Why can’t I file a police report to seek protection against so called thugs from Mr. Mohan?
4. What kind of actions are you going to take against this rude guy?

If your answers are not satisfying, I have no other way to take this matter to higher authorities and I will file a defamation suit against your bank and this guy for spoiling my modesty and reputation and I will publish these whole scenarios to all Medias, newspapers, forums and place your debt collecting procedures under spotlight.

Also, I am planning to wound up all my accounts and relationship with HDFC once for all and I will advocate all my NRI friends the same. Due to this unwanted happening, you had missed a chance of my huge sum of investments and fixed deposits and other banks are going to benefit from here.

In my many years of banking relations, I was never treated this way and never get this kind of ill-treatment from any local or foreign banks for more than 30 years.

I sincerely hope, you should advocate, advise and take severe action against this kind of rude persons who are spoiling the good name of the HDFC. Please feel free to contact me if you need more information. Hope to hear from you soon.

FYI, I’ve made arrangements and the EMI instalment of Rs.29, 800/- has been paid on Tue, 31st May 2011.

Thanks and Regards
G. Sivakumar
Singapore
+65-9482 7181
[email protected]

CC:
1. Shri S. Ganesh, Reserve Bank of India, Complaints against other banks
2. Shri B.K. Mishra, General Manager, Reserve Bank of India
3. Mr. Aditya Puri, Managing Director, HDFC Bank
4. Mr. Harish Engineer, Executive Director, HDFC Bank
5. Mr. Navin Puri, Country Head - Branch Banking, HDFC Banks
6. Mr. Rahul Bhagat, Country Head - Retail Products, HDFC Bank