HDFC Bank Reviews
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October 20, 2007
Delay in chequebook delivery
My self Harshad Mungra. I am having a saving account with hdfc bank and my ac no is. 1701050003218 with Vapi branch.
At present i am in baroda and i have already changed my correspondence address through manjalpur branch baroda.
I have given a requisition for at par cheque book on 6th oct-07 through manjalpur branch, baroda. on 9th oct-07 i have received a SMS on my mobile no. 9427148649 that my cheque book is dilivered through pafex courier on 7th oct. but till date (20.10.07) i could not receive the cheque book.
Now i am in big trouble i have not any cheque book and thus i can not make any transaction.
Please take action.
Harshad Mungra
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September 19, 2007
Harassment by HDFC executives
I have HDFC Gold Credit card for last 2 years, i was making the payments on time. I went abroad in March and returned in July and i got the outstanding payment statement in July. I was to make the payment but i had to go to punjab for some work. So i could not make the payment and i started getting phone calls everyday from the HDFC credit card department (phone no #01132482759&011-32408922) almost daily. the executive was after my life to make the partial payment (minimum due) . even when i asked her that i want to make the full payment, she insisted on making the partial payment. Then i told her not to come to my home address, but she still did not hear my request and sent someone to my home. i was not at my home and the person asked for the payment from my parents. But then when i received the next bill, late payment charges were again levied. Even when the executive was saying that if i make the minimum due payment, late fee charges will not be applied. So i was really angry with Ms harleen in hdfc bank.
Next month they started calling me again and asking for the minimum payment again. Now i was asking for the reason of what happened last month. But she insisted me to make the payment without hearing my request. So i finally made the payment online to get rid of the mental torture. I even payed for the two months late fee charges (around Rs 1200) against payment of Rs 6000. But i was still receiving calls, i told her that i have made the payment but she said u still make the minimum amount payment and it will be credited to your account. I told her that i have already made the full payment, but she was abusing and torturing. This was most dirtiest experience with any bank ever. Now i still have not received the return of the late fee charges. But i am unable to do anything. Because this is INDIA.
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September 11, 2007
Personal loan
No response from HDFC regarding personal loan, though contacted thrice through phone banking.
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September 5, 2007
Poor service!
I am regular customer of hdfc bank from past 6 months. I shifted my account from ICICI bank to this bank. Being a customer of their bank from 6 months, I requested for a credit card for so many time, but I haven't got any positive response from them.
I am working in SIEMENS and my salary gets credited to HDFC bank only and I am maintaining a very good banking status with them. But Rather they offer me something I always use to ask for a credit card. I got a call from them also, but it was a pathatic customer service from their end. They were even least bother about my position in a company and also treated me as if I am begging for this card. I am really disappoint with the customer service they have provided to me and I am going to give up the relation with them.
Poor service!
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September 4, 2007
Money not given
I am existing account holder of hdfc bank since 2003 but on sep-3-2007 when i withdraw amount 15000/- from hdfc atm branch old rajinder nagar. Atm machine gave no money out and also deducted same amount from my account.this incident took in night at 21:30 pm at delhi.i was so much inconvenienced with this. Mentally harrased. When i called customer care they say that they will take 48 hrs for this only to verify the matter i am really upset with this kind of service of hdfc bank. I am not going to leave this matter so easily...
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August 29, 2007
Prepayment penalty
My have wife had taken a car loan of Rs.1,40,000 on Nov'06 (agreement no.-2861039). At the time of applying we were told that no charges were applicable for prepayment. Now these people at Durgapur has charged 6% penalty charges! Since we are feeling cheated, please someone suggest whom and where to appeal.
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August 21, 2007
HDFC bank is trying not to be transparent in its working
I was a credit card holder of hdfc bank.a new scheme was introduced by them, of giving a cheque of 5000/-rs to the credit card holders and a lucky winner will get that amount. I was unlucky with that and returned that cheque and paid extra processing amount of rs.400/- to them. As i was unsatisfied with the credit card i cancelled it off with proper formalities in the bank.after some days we got a letter from the bank that our dues were remaining with the bank and pay it as early as possible, i inquired about the same on their customer care executive and was informed that i had no dues with them and just neglect the further letters. After 2 years latter banks recovery officer comes to ous house and ask's for rs 5101/-. I asked for the reason and summary of bifurcation of taxes there is no proper reply from them.
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July 17, 2007
Lost 40k in internet fund transfer
I had transferred rs.40,000/- from hdfc bank - my husband's a/c to my icici bank a/c on 1st june 2007 for meeting some of my payments by cheque for house construction. But the fund was not credited to my a/c till 15th june and there was no proper response from the bank. I had to make several std calls and local calls and lodge a complaint in phone banking of hdfc but they were reluctant to take the complaint. I had a very stressful and undergone tension moment till it got credited. They had not given any explanation till date why there was a delay and meanwhile i had to make alternate arrangement to meet my cheque hitting the icici bank a/c.
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July 11, 2007
Debit card trapped in ATM and loss of money from savings a/c
Around 7o'clock evening on 19th June 20007, i inserted debit card into one of 2 atms annexed to valasaravakkam branch of the HDFC bank. After completion of drill for withdrawal of money- for the last question "whether you require receipt for this transaction?", I pressed "No" button for the answer. Neither cash nor the card came out of the machine but the ATM video(monitor) was glowing with the words "CONTACT BRANCH MANAGER". THE DAY BEING TUESDAY it was weekly holiday for the branch yet i looked out for security and since no one was in the vicinity, i moved out of ATM chamber taken few steps & spoken to the security man Mariappan guarding at the branch entrance.
I asked him for meeting branch manager and he said bank closed on a/c of weekly holiday and no official available for contacting &they would be available only the next day. In the circumstances
since DEBIT card trapped in ATM machine itself, I felt it safe to leave the place with a feeling that none can access to the trapped card & next day card can be collected from bank BM.
But next day forenoon before proceeding to the bank, on the bank's website I saw status of my account SB 0241xxxx11790 & found in a row of five transactions during the vee hours of 19/20 June 2007, my savings account debited with five ATM withdrawals(Anna Nagar Chennai) totaling to RS.50000 (FIftythousand).
I rushed to the banks branch- got debit card "hot listed", narrated the incident to BM Shri Ajit Kumar.
Since I hv "NOT LOST" the debit card elsewhere and it is only trapped in the Bank's ATM machine, police did not permit me to file FIR. complaint for reversal of debits toward unauthorized ATM withdrawals - both written & oral to Branch manager, answered crisply thus "that matter investigated and since withdrawals were done using your debit card & your PIN, bank has nothing to do in the matter." I am a senior citizen & live only on interest earned from savings.
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July 11, 2007
Fake note of RS 500
On 06-Jun-07, I withdraw Rs. 3000/- from Udaipur Branch ATM(Rajasthan), 5 Notes of Rs. 500/- and 5 Notes of Rs. 100/-. On same day I deposit the same in ICICI Bank for Credit Card payment through Envelop Deposit. At Evening I received call by Ms. Madhulika Joshi from ICICI Bank regarding one of my 500/- note is fake, which I withdraw from ATM. Serial Number of note is 5BR 949282 and at the same time I had given the complaint regarding this in HDFC Customer Care. Then I visited on 07-July-2007 to ICICI Bank and after request they had given me note back in pieces and same day I visited HDFC Bank and told to Mr. Anupam Rai regarding this. But as per him they HDFC Bank is not going to do anything on that. Then I given complaint regarding this in writing and through mail also. But no response from bank and they are not ready to pay me.
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